Install Agent Integrated

You can use the CXone Mpower Agent Integrated browser extension in Google Chrome or Microsoft Edge. In both browsers, you can download it from the Chrome Webstore.

Add Agent Integrated to Google Chrome

  1. Navigate to the Agent Extension in the Chrome Webstore Box with arrow indicating navigation to external site..
  2. Click Add to Chrome in the top right.
  3. Chrome will install Agent Integrated. It will appear under Extensions Puzzle piece icon. as Agent Extension.

  4. Click Extensions Puzzle piece icon. in the top right of Chrome. Then select Manage extensions. Locate the Agent Extension, and click Details. In the Site access section, use the drop-down to select one of the following options:

    • On click: On each website, a notification will appear asking to allow Agent Integrated.

    • On specific sites: Enables you to make a list of websites that allow Agent Integrated. This option prompts you to add at least one URL.

    • On all sites: Agent Integrated appears on all websites.

  5. To pin Agent Integrated to the Chrome menu in the top right corner, click Extensions Puzzle piece icon., then click Pin icon of a thumb tack. next to Agent Extension.

  6. Go to Extensions Puzzle piece icon.. Then, next to Agent Extension, click More options icon of three dots stacked vertically. > Options.

    1. Verify that the Agent URL is one of the following:

      • If you are not on FedRAMP: https://cxagent.nicecxone.com/

      • If you are on FedRAMP: https://cxagent.nicecxone-gov.com/

    2. To dial phone numbers by clicking them in your browser, turn on Enable Click to Dial.

    3. Click Provide Microphone Access. If this option is disabled, you've already provided microphone access.

    4. To allow Agent Integrated to display information about your ChromeOS device, turn on Enable Telemetric Data.

    5. Click Update.

Add Agent Integrated to Microsoft Edge

Microsoft Edge allows you to download extensions from the Chrome Webstore. Agent Integrated is only available in the Chrome Webstore, not in Edge Add-ons.

  1. Navigate to the Agent Extension in the Chrome Webstore Box with arrow indicating navigation to external site..
  2. Click Get in the top right.
  3. Click Add extension in the window that appears.
  4. Microsoft Edge will install Agent Integrated. It will appear under Extensions icon of a puzzle piece. as Agent Extension.

  5. Click Extensions icon of a puzzle piece. in the top right of Edge. Then select Manage extensions. Locate the Agent Extension, and click Details. In the Site access section, use the drop-down to select one of the following options:

    • On click: On each website, a notification will appear asking to allow Agent Integrated.

    • On specific sites: Enables you to make a list of websites that allow Agent Integrated. This option prompts you to add at least one URL.

    • On all sites: Agent Integrated appears on all websites.

  6. To display Agent Integrated in the Edge menu in the top right, go to extensions Extensions icon of a puzzle piece.. Then, next to Agent Extension, click More actions icon of three horizontal dots. > Show in toolbar.

  7. Go to Extensions icon of a puzzle piece.. Then, next to Agent Extension, click More actions icon of three horizontal dots. > Extension options.

    Options, the icon of three dots, next to Agent Browser Extension is clicked. Another pop-up lists the option for Show in toolbar.

    1. Verify that the Agent URL is one of the following:

      • If you are not on FedRAMP: https://cxagent.nicecxone.com/

      • If you are on FedRAMP: https://cxagent.nicecxone-gov.com/

    2. To dial phone numbers by clicking them in your browser, Enable Click to Dial.

    3. Click Provide Microphone Access. If this option is disabled, you've already provided microphone access.

    4. To allow Agent Integrated to collect and display information about your ChromeOS device, Enable Telemetric Data.

    5. Click Update.