RUNAPP

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Agent ID

The agent ID. Enter an ID or type to find a specific agent. You can use a variable for this field, such as {agentId}.

Outbound skills have a custom script assigned, therefore when Runapp fires in the outbound custom script, it uses the Begin action since it already "knows" who the agent is (the one making the outbound call). Therefore, a screen pop will only work if {__agentID} is used as the variable name. For inbound scripts, the script does not "know" who the agent is until Onanswer fires, which sets the agent ID variable to AGENTID.

You can use the RunApp Property editor to configure this property by double-clicking the action.

Action Type

• RunExe: NiCE CXone does not support. This requires a local executable which resides in the Windows path or with the full path entered in the ActionValue field. The file path must include double back slashes (\\) in the path. For example, C:\\Program Files\\NiCE CXone\\studio.exe. Most modern browsers do not support running executable programs. If you want to use this type, ensure that your agents use a compatible browser.
• OpenURL: Opens a default web browser to the URL specified in the ActionValue field.
• ShowCustomForm: Launches a custom HTML form created in Studio. The captured data from the custom form will trigger the ONDATA event in the script.

You can use the RunApp Property editor to configure this property by double-clicking the action.

Action Value

The value needed by the specified ActionType. Variables are supported in this property by encapsulating the variable in {braces}.

• RunExe: The name or path to a windows executable file. The file path must include double back slashes (\\) in the path. For example, C:\\Program Files\\MyCompany\\myApp.exe -h {ANI}.
• OpenURL: Must be fully qualified domain name and URL. Query string parameters are supported. For example, http://www.example.com/file.asp?ANI={ANI}. You can also customize the title of the tab that pops up in the MAX interface by appending the icAgentPanelTitle= parameter to the URL. This parameter is not supported in NiCE CXone Agent Workspace (Agent).
• ShowCustomForm: This field offers the ability to build a custom HTML form. Any standard form input fields may be used, including Input, Textarea, Password, Checkbox, Radio, Select, Button, and Submit. Don't include the <form> tags.

  Each input field must contain a name. Fields without a name will be ignored. Example, <input type="text" name="phone">.

  The script must contain one of these things for your custom form to work: 

  • Ondataaction: Names and values are returned to the script as variables using this action.
  • WaitForSubmit property: When included and set to True, field names become variables in the script. Field values become the contents of the variables.

  Form fields that support multiple values, for example Checkbox and Select, will contain a comma-separated array.

  Multiple submit buttons can be used using the same or different names, but any submit button will submit the data and close the window. If you want a button that doesn't submit, then use a button rather than a submit.

  Linked stylesheets are not supported, you can use inline styles. For example, <div style="position: absolute: left: 10px: top: 100px:">.

  Javascript will work when linked to an external Javascript, but content must be HTTPS to avoid errors. For example:

  <script type="text/javascript" src="https://www.example.com/test.js"></script>

  <INPUT TYPE="button" NAME="button" Value="Click" onClick="MyFunction(this.form)">

You can use the RunApp Property Editor to configure this property by double clicking the action.

Wait For Submit

Determines whether the system waits for a submit action by the agent. When set to True, the system waits for the agent's submit action. Field names become variables in the script with the field value as the variable's value. When set to False, you must include the Ondata action in the script, which returns the field names and values to the script as variables.

WaitForSubmit is only applicable if the Action Type is ShowCustomForm. It works in conjunction with WaitTimeout.

Disable this property when using this action in a script that integrates a CRM sistemas de Terceros que administran cosas como contactos, información de ventas, detalles de soporte e historiales de casos. with a NiCE CXone Agent Workspace (Agent) application. When this property is enabled, the form to be blank when submitted if the form has timed out.

En modo valor: Click to On to enable. Leave set to Off to return field values to the script with the OnData action.

En Modo de Expresiones: Enter true to enable. Leave set to false to return field values to the script with the OnData action.

Wait Timeout

The number of seconds that will trigger the OnTimeout branch if the Action Type is ShowCustomForm.

Default

Error