CXone QM Reports

CXone QM reports for NICE CXone enable you to review information related to CXone Quality Management processes. This includes evaluations, calibrations, self assessments, and so forth. Some of the CXone QM reports are Business Intelligence (BI) reports providing advanced reporting capabilities. For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for BI Reports.

The data for these reports refreshes every hour.

Report	Description	Report Type	BI Report
Agent Behavior Insights Report	Displays behavior insights for agents and their associated interactions. It also includes summarized score at the team level.	Agent	Yes
Calibration Report	Displays overall evaluation form calibration scores, and variance in scoring by evaluation form and by evaluator	Agent	Yes
Coaching Workflow Report	Displays coaching data to track employees' coaching progress.	Agent	Yes
Evaluation Details Report	Provides a complete table of all raw evaluation data	Agent	Yes
Evaluation Question and Answer Analysis Report	Detailed analysis of each answer in an evaluation form to improve the quality of questions	Agent	Yes
Evaluation Question and Answer Details Report	Provides a table with every question answered by an evaluator, along with their answers	Agent	Yes
Evaluation Question Details Report	Displays questions from evaluation forms and all of their associated data	Agent	Yes
Evaluations By Section and Question Report	Evaluation data displayed by the average scores on the different sections and questions in evaluation forms	Agent	Yes
Evaluations By Team Report	Evaluation data for both teams and agents, including averages and trends	Agent	Yes
Evaluator Analysis Report	Review evaluator performance and track their evaluation data	Evaluator	Yes