CXone Recording

CXone Recording provides omnichannel recording capabilities for audio and screen to support your CXone Quality Management processes and to help adhere to compliance regulations.

CXone Recording supports both stereo (by default) and mono recording. Stereo recording allows users to leverage analytic solutions, record participants separately, and play back only one side of a call. Contact your CXone Account Representative if you have any questions.

Recording options include:

  • Encryption

  • Automated or on-demand pause/resume

  • Masking capabilities

Manage Recordings