Cloud Storage Services

Cloud Storage Services allows you to set up and manage both active and long-term cloud storage for call recordings, screen recordings, and other file types. Active storage provides immediate access to files, while long-term storage requires a retrieval process that makes files available to you in 3-5 hours.

Secure External Access (SEA) allows you to securely export files from active storage so you can save them to your own storage. The files are automatically deleted from the SEA bucket after 30 days, but you can manually delete them sooner. You must use a third-party tool like CrossFTP (or any other FTP client), an S3 browser, or a custom script to browse, download, or delete files from your SEA bucket.

Once your system is configured to use Cloud Storage Services, you can manage the lifecycle of files, long-term storage file retrieval, and storage configuration.

CXone Recording users cannot use the Browse Files feature to find the CXone Recording files.

Storage Locations of Various File Types

The following table lists the storage location of different types of files. The storage location of the call recordings of ACD recorder depends on whether on not advanced storage is enabled for you. To enable or disable this option, contact your CXone Account Representative.

File Type

Cloud Storage

CXone File Server

CXone Call Recordings  

ACD Call Recordings

(If Adv. Storage for ACD Recordings is enabled)


ACD Call Recordings

(If Adv. Storage for ACD Recordings is disabled)


Screen Recordings