CXone Mpower Actions is an AI tool designed for customer experience (CX) leaders. It can help you make decisions faster to reach your organizational goals quickly. It finds chances for automation and makes your work more efficient. It allows you to compare your service levels with industry standards and make plans to reach your goals. By using specific and the newest AI models for CX, and advanced features in CXone Mpower, you can get data and analysis quicker. This helps identify the best ways to automate tasks and achieve business goals by providing insights for the next steps.
You can take a short eLearning 
that gives an overview of Actions. This course also includes details on Actions settings, how to work with prompts, visualizing data with charts and sharing insights.
You must have the appropriate permission to access Actions.
Actions is designed for operations managers to easily gain operation and customer experience insights from multiple datasets.
In Actions, you can:
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Type a conversational prompt where you can ask questions about your data. It provides suggested questions to help you get started.
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Save frequently used prompts.
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Get data insights and visualize that data as charts and monitor specific data visualizations regularly.
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Share the data insights.
All data displayed in Actions is set according to your time zone. It is designed to reflect data at the time you ask the question. For real-time data, you need to refresh your query.