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Quality Management (CXone) and Coaching

Quality Management (CXone)

Quality Management (CXone) provides flexible tools that help you monitor and improve agent performance. You can create QM forms, plans, and monitor evaluations with Quality Management (CXone).

Coaching Manager lets you create, assign and track coaching sessions. Coaching sessions help employees improve a specific skill set and perform better. You can create and manage coaching sessions with Coaching Manager.