所需權限：
Continuous Stream Transcriptionprovides transcription of conversation audio. It sends the transcription as a continuous stream throughout the interaction.
Add a Continuous Stream Transcription Profile
A transcription profile defines the transcription options you want to use, including the language to transcribe.
- 在 CXone 中，點擊應用程式選擇器
並選擇Other > Automation & AI > Transcription Hub > Continuous Stream. - Click Add Transcription Profile.
- Enter a Transcription Profile Name.To differentiate this profile from your other profiles, use a name that highlights what makes this profile different.For example, you could name the profile for its intended use, the provider, or the language of the profile.
- Under Select Provider, click the transcription provider to use.You can choose from Google Transcription or CXone 轉錄.
- Click Next.
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On the Configuration page, complete the fields to define the transcription options for this profile.
Learn more about configurations for Google Transcription
Field Details Transcription Type Choose the Google Transcription account to use with this profile:
- Select CXone to use the account owned by NICE CXone.
- Select Your Account to use your organization's account.
JSON Service Account
The service account key for the Google Transcription account you're using:
- If you're using the NICE CXone account, use the key provided for you by your CXone 客戶代表.
- If you're using your own account, use the key file you created and downloaded from your Google Cloud Console.
Copy and paste the entire contents of the key file into this field, including the curly braces surrounding the key.
The service account key is a JSON object similar to the following example:
{
"type": "service_account",
"project_id": "ic-demo2-aai-gcp",
"private_key_id": "sdv80sdf08ssd9sdf0sdf8sdfsdf90sdf8",
"private_key": "-----BEGIN PRIVATE KEY-----
nMIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQCzgrS8vp
<private key has been truncated for this example>
----END PRIVATE KEY-----\n",
"client_email": "your@client_email-gcp.iam.gserviceaccount.com",
"client_id": "123456789",
"auth_uri": "https://accounts.google.com/o/oauth2/auth",
"token_uri": "https://oauth2.googleapis.com/token",
"auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
"client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/dialogflow-dthjop%40ic-demo2-aai-gcp.iam.gserviceaccount.com"
}Language Code Select the language that you want this profile to transcribe. Model 選擇轉錄音訊時要使用的轉錄服務的機器學習模型。這些模型已被訓練為從特定的音訊類型和來源識別語音。並非所有語言都支援各個模型。如需語言支援的相關資訊，請參閱 Google 文件。
可用選項包括：
- 命令和搜尋：用於轉錄較短的音訊片段，如命令或語音搜尋。可以考慮使用最新短片段代替。
- 預設值：用於音訊不適用於其他模型時。它可以轉錄任何類型的音訊，但對某些類型來說，結果品質較低。
- 最新長片段：用於長篇內容，如自發性語音或對話。
- 最新短片段：用於幾秒鐘話語，如命令。考慮用這種模式代替命令和搜尋。
- 通話：用於轉錄通話音訊。
Use Enhanced Select this option to use the enhanced version of your selected Model.This is only an option if you are using the Phone Call model.This can help increase the accuracy of transcription.
The default is for this option to be disabled.Enabling this option increases the cost of transcription.
Interim Results Select this option if you want the transcript to show temporary results that are refined over time.The default is for this option to be disabled. Learn more about configurations for CXone 轉錄
Field Details Language Code Select the language that you want this profile to transcribe.Currently the only available language is English. Enable Automatic Punctuation Click to enable this option if you want CXone 轉錄 to add punctuation marks such as commas and question marks to the transcription results.
The default is for this option to be disabled.
Interim Results Click to enable this option if you want the transcript to show temporary results that are refined over time.The default is for this option to be disabled. - Click Add.