Bot Skills

Skills in 机器人生成器 are not the same as skills关闭 用于根据坐席的技能、能力和知识自动传递交互 in ACD.

Bot skills allow you to organize training data based on what your bot can do. Skills can contain any of your training data: stories关闭 用于训练机器人根据意图和上下文进行交互处理, rules关闭 用于定义机器人对不随上下文变化的消息的响应。, intents关闭 联系人所说/输入内容背后的含义或目的；联系人想要沟通或完成的内容, entities, API integrations, or script integrations. Once you have skills created and training data assigned to them, you can use skills to filter what training data is visible.

You can discover and share bot skills in the 技能商店.

Akela's bot has a lot of training data. She decides to organize her data with skills so she can filter what data is visible to her. This helps her to look more specifically at any areas where her bot might need additional training data.

Create Bot Skills

  1. 在 CXone 中单击应用程序选择器 并选择机器人生成器.

  2. Click the bot you want to work with.
  3. On any page, in the upper left corner, click Manage Skillsicon, indicated by a gear with small stars near it..
    The Train and Stage button, the Bot Health Monitor button, and the Skills button.
  4. Click New Skill.
  5. Type a name for your skill in the field, then press Enter.

You can also create a new skill when you are adding data to skills or from the Skills filter.

Add Data to Skills

  1. 在 CXone 中单击应用程序选择器 并选择机器人生成器.

  2. Click the bot you want to work with.
  3. Navigate to the training data folder, API integration, or script integration you want to add to a skill.
  4. Hover over the training data folder, API integration card, or script integration card and click OptionsThree horizontal dots > Add to Skill.
  5. If the skill already exists, select it from the list. You can select more than one. If you need to create a new skill for the data, type a name for your skill in the field, then click Create Skill "...". Changes are saved automatically.

Filter Visible Data Using Skills

  1. 在 CXone 中单击应用程序选择器 并选择机器人生成器.

  2. Click the bot you want to work with.
  3. On any page, in the upper left corner, click Skills.
  4. Select any skills containing data you want to see. Changes take effect immediately. The Skills button shows how many skills are selected.
    The Train and Stage button, the Bot Health Monitor button, and the Skills button. The Skills button shows there are two skills selected.

  5. You can search your skills by typing a name in the field. You can also create a new skill from here by typing a name for the skill, then clicking Create Skill "...".