技能商店

Skills in 机器人生成器 are not the same as skills关闭 用于根据坐席的技能、能力和知识自动传递交互 in ACD.

The 技能商店 is a separate section of 机器人生成器 where any user can publish their bot skills and discover skills published by other users inside or outside of their organization. Published skills go through an approval process with a 机器人生成器 administrator to ensure all skills are high-quality.

Discover and Import Skills

The main page of the 技能商店 allows you to browse the skills that others have published.

  1. From the Digital Experience portal, click Chatbot.

  2. Click Go To 技能商店.

    The first screen after opening 机器人生成器, showing the button to open the Bot 技能商店.

  3. Browse the available skills or use the search bar at the top to locate a specific skill. You can perform basic searches using natural language or you can write specific queries in query language.

  4. Click a skill to see more details.

  5. To import the skill, click Add To Your Bot. Then select from your available bots. You can also type a new name and create a new bot with the specific skill, if you haven't met your bot limit yet.

  6. A success message displays at the top of the page. In the success message, click Show to go to your bot. You can then click Skills to see and filter your data by the new skill.

Publish Your Skills

To publish a skill, you need to get it approved by a 机器人生成器 administrator. The administrator will either approve your skill for publishing or reject it with notes on what needs to be changed. You can then make suggested improvements and resubmit until your skill is approved.

  1. From the Digital Experience portal, click Chatbot.

  2. Click Go To 技能商店.

  3. In the top right corner, click Publish.

  4. Enter a Skillset title, Summary, and Description. You can format the description using headings, images, tables, and more.

    The Publish Skill page, where you enter information about your skill like a name and description.

  5. You can click Add category A plus sign inside a circle. to add a category to the skill. Categories are like tags to help keep skills organized in the 技能商店.

  6. You can use the drop-down to select any specific languages the skill is for. The default is Any.

  7. You can add an image to help visually identify your skill.

  8. Click Add skills.

  9. In the dialog, use the first drop-down to select your bot that has the skill you want to publish. Use the second drop-down to select the skills you want to publish. Click Continue. After the 技能商店 validates the data, click Continue again. Review the skills you are adding, then click Submit.

  10. You can click Change skills if you need to.

  11. You can click Save to save your progress as a draft. You can access a draft later from the Manage section of the 技能商店. If you leave or close the page without saving first, your progress will be lost.

  12. When you have entered all your information for the skill, click Send for Approval. This puts your skill into the Waiting for Approval status until an administrator approves or rejects it.

Update a Published Skill

  1. In the 技能商店, click Manage.
  2. In the left menu, click Published.
  3. Click a skill to open it.
  4. Click Edit.
  5. Make any changes, then click Send for Approval. This puts your skill into the Waiting for Approval status until an administrator approves or rejects it. Once accepted, your skill is published with the updated version number.

Manage Your Skills

Each skill can have a different status as part of the process. From the Manage section of the 技能商店, you can quickly see where each skill is and take action when needed.

  1. From the Digital Experience portal, click Chatbot.

  2. Click Go To 技能商店.

  3. In the top menu, click Manage.

  4. Use the left menu to navigate your skills based on their status: Draft, Private, Waiting for approval, Rejected, Published, or Archived. Click a skill to open it and complete any necessary adjustments.

    The Manage section of the 技能商店, showing all your skills divided by their current status.

Public and Private Sharing

You can share bot skills publicly in the 技能商店 for any users to discover or share privately using a link. You can change this at any time for any of your drafted or published skills.

  1. From the Digital Experience portal, click Chatbot.

  2. Click Go To 技能商店.

  3. In the top menu, click Manage.

  4. Locate the skill you want to update sharing for and click to open it.

  5. To make a skill private, under Actions, click Make Private. This changes the status of the skill to Private and generates a sharable link you can copy.

  6. To make a skill public, under Actions, click Back to Draft. This changes the status of the skill to Draft and removes the sharable link. Then, click Send for Approval. The skill must be approved before going public.