Manage Continuous Stream Transcription Profiles

Vereiste machtigingen: Automatisering & AI > Automatisering & AI starten Studioscript weergeven, maken/bewerken

Continuous Stream Transcription provides transcription of conversation audio. It sends the transcription as a continuous stream throughout the interaction.

Add a Continuous Stream Transcription Profile

A transcription profile defines the transcription options you want to use, including the language to transcribe.

  1. Klik in CXone op de app-kiezer en selecteerOther > Automation & AI > Transcription Hub > Continuous Stream.
  2. Click Add Transcription Profile.
  3. Enter a Transcription Profile Name. To differentiate this profile from your other profiles, use a name that highlights what makes this profile different. For example, you could name the profile for its intended use, the provider, or the language of the profile.
  4. Under Select Provider, click the transcription provider to use. You can choose from Google transcriptie or CXone Transcription.
  5. Click Next.

  6. On the Configuration page, complete the fields to define the transcription options for this profile.

    Field Details
    Transcription Type

    Choose the Google transcriptie account to use with this profile:

    • Select CXone to use the account owned by NICE CXone.
    • Select Your Account to use your organization's account.

    JSON Service Account

    The service account key for the Google transcriptie account you're using:

    • If you're using the NICE CXone account, use the key provided for you by your CXone-accountmanager.
    • If you're using your own account, use the key file you created and downloaded from your Google Cloud Console.

    Copy and paste the entire contents of the key file into this field, including the curly braces surrounding the key.

    The service account key is a JSON object similar to the following example:

    {

    "type": "service_account",
    "project_id": "ic-demo2-aai-gcp",
    "private_key_id": "sdv80sdf08ssd9sdf0sdf8sdfsdf90sdf8",
    "private_key": "-----BEGIN PRIVATE KEY-----
    nMIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQCzgrS8vp
    <private key has been truncated for this example>
    ----END PRIVATE KEY-----\n",
    "client_email": "your@client_email-gcp.iam.gserviceaccount.com",
    "client_id": "123456789",
    "auth_uri": "https://accounts.google.com/o/oauth2/auth",
    "token_uri": "https://oauth2.googleapis.com/token",
    "auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
    "client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/dialogflow-dthjop%40ic-demo2-aai-gcp.iam.gserviceaccount.com"
    }
    Language Code Select the language that you want this profile to transcribe.
    Model

    Selecteer het machine learning-model waarvan u wilt dat de audiotranscriptieservice die gebruikt voor het transcriberen van de audio. Deze modellen zijn getraind om spraak te herkennen van specifieke audiotypen en bronnen. Niet alle talen ondersteunen elk model. Raadpleeg de Google-documentatie voor meer informatie over taalondersteuning.

    Beschikbare opties zijn:

    • Command and Search: Gebruik deze optie bij het transcriberen van kortere audioclips, zoals commando's of zoekopdrachten met spraak. Overweeg om in plaats hiervan Latest Short te gebruiken.
    • Default: Gebruik deze optie voor situaties waar de audio niet past bij de andere modellen. Dit model kan elk type audio transcriberen, maar de resultaten kunnen voor sommige typen tegenvallen.
    • Latest Long: Gebruik deze optie voor langere fragmenten, zoals spontane gesprekken of conversaties.
    • Latest Short: Gebruik deze optie voor uitingen van enkele seconden, zoals commando's. Overweeg dit model te gebruiken in plaats van Command and Search.
    • Phone Call: Gebruik deze optie voor het transcriberen van de audio van een telefoongesprek.
    Use Enhanced

    Select this option to use the enhanced version of your selected Model. This is only an option if you are using the Phone Call model. This can help increase the accuracy of transcription.

    The default is for this option to be disabled. Enabling this option increases the cost of transcription.
    Interim Results Select this option if you want the transcript to show temporary results that are refined over time. The default is for this option to be disabled. For SalesForce Assist, do not enable this option. It requires the final utterance results.For Copilot for Agents, do not enable this option. It requires the final utterance results.
    Field Details
    Language Code Select the language that you want this profile to transcribe. Currently the only available language is English.
    Enable Automatic Punctuation

    Click to enable this option if you want CXone Transcription to add punctuation marks such as commas and question marks to the transcription results.

    The default is for this option to be disabled.

    Interim Results Click to enable this option if you want the transcript to show temporary results that are refined over time. The default is for this option to be disabled.
  7. Click Add.