Configurar una Suscripción de transcripción para una Aplicación

Una suscripción de transcripción suscribe una NiCE CXoneaplicación para recibir transcripciones de su servicio de transcripción. Cuando se establece una suscripción, se genera la transcripción y luego se comparte con la aplicación suscrita. La aplicación suscrita recibe la transcripción y la utiliza para su propósito previsto.

Esta opción requiere scripting Studio personalizado.

Complete cada una de estas tareas en el orden indicado.

Crear una Suscripción de transcripción

Permisos requeridos: Connections Hub > Iniciar Connections Hub

  1. En NiCE CXone, haga clic en el selector de aplicaciones y seleccione Automatización y AI.

  2. Haga clic en Suscripciones > Suscripción de transcripción.

    1. Click Add Subscription.

    2. Enter a Subscription Name. The name should indicate the NiCE CXone application the subscription applies to.

    3. Click Next.

    4. On the Configuration page, select a connector and request if you want to export transcripts from NiCE CXone. This is optional and requires additional setup.

    5. Click Next.

    6. Under Applications, click the application you want for this subscription. Currently, NiCE CXone Supervisor Workspace (Supervisor) is the only available application.

    7. Click Add.

Configurar una Suscripción en un script

Permisos requeridos: Vista de script de Studio, Crear/Editar

Si no puede encontrar la CONFIGURE Transcript SUBSCRIPTION Acción en Studio, comuníquese con su representante de cuenta de NiCE CXone. Si las suscripciones de transcripción no están habilitadas para su sistema de NiCE CXone, la acción no estará visible en Studio.

  1. In Studio, open the script you want to work with.

  2. Add the CONFIGURE Transcript SUBSCRIPTION action to the script:

    • In Desktop Studio, the action is located on the Framework tab.

    • In Studio, the action is located on the Actions palette.

  3. Place the CONFIGURE Transcript SUBSCRIPTION action after one of the following actions, depending on the media type of the script: 

    • In digital scripts, place it after the ONASSIGNMENT action.

    • In voice scripts, place it after the ONANSWER action but before the CONTINUOUS TRANSCRIPTION action.

  4. If you haven't created your subscription yet, you can do so now. If you're using Studio, click Open Editor on the CONFIGURE Transcript SUBSCRIPTION action to open the Transcript Subscription page. If you're using Desktop Studio, double-click CONFIGURE Transcript SUBSCRIPTION. Then: 

    1. Click Add Subscription.

    2. Enter a Subscription Name. The name should indicate the NiCE CXone application the subscription applies to.

    3. Click Next.

    4. On the Configuration page, select a connector and request if you want to export transcripts from NiCE CXone. This is optional and requires additional setup.

    5. Click Next.

    6. Under Applications, click the application you want for this subscription. Currently, NiCE CXone Supervisor Workspace (Supervisor) is the only available application.

    7. Click Add.

  5. Click the circle icon Icon of a checkmark in a circle. next to the subscription you just created, then click Yes to confirm. This adds the name of the subscription to the TranscriptSubscriptionConfigName property of the CONFIGURE Transcript SUBSCRIPTION action. No other configuration is required.

  6. Complete your script. Additional work may be required to configure your script.