Ontransfer
This help page is for Desktop Studio. This information is also available for CXone Studio.
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Activates when a contact enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACD skill. When you trace a script in Studio, you will see the Ontransfer event trigger when the contact is transferred. For example, when the agent clicks Transfer in the agent application. |
Dependencies
- Ontransfer is an event action.
- Ontransfer is not triggered by the Blindxfer action. Instead, Blindxfer triggers an Onrelease event action.
- There can be only one Ontransfer event in a script.
- When working with digital scripts, use the ONASSIGNMENT action to handle agent-to-agent transfers.
Supported Script Types
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Generic |
Chat | Phone | Voicemail | Work Item |
Properties
None
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |