Supported CXone Multi-ACD (CXone Open) Deployments
This table lists supported combinations of media interfaces, including Session Border Controller (SBC) interfaces and dialers A service that automatically calls a list of customers.
AVAYA Telephony Provider
Communication manager version |
Interface |
Recording Method |
SBC Interface (Mandatory) |
Dialer interface (Optional) |
Link to Topic |
---|---|---|---|---|---|
8.1.3 | TSAPI 8.1.3 | SIPREC |
Oracle (Acme Packet) SBC 9.2 |
Alvaria (Aspect) 7.4 | |
8.1.3 | TSAPI 8.1.3 | SIPREC |
Ribbon (Sonus) SBC 10.1 |
None | |
10.1 | TSAPI 10.1 | SIPREC |
Oracle (Acme Packet) SBC 9.2 |
Alvaria (Aspect) 7.4 | |
10.1 | TSAPI 10.1 | SIPREC |
Ribbon (Sonus) SBC 10.1 |
None |
|
10.1 | TSAPI 10.1 | SIPREC | AudioCodes SBC 7.4 | None | |
8.1.3 | TSAPI 8.1.3 | DMCC 8.1.3 | None |
One of the following:
|
|
10.1 | TSAPI 10.1 | DMCC 10.1 | None |
One of the following:
|
|
8.1.3 | TSAPI 8.1.3 |
|
Oracle (Acme Packet) SBC 9.2 |
One of the following:
|
|
8.1.3 | TSAPI 8.1.3 |
|
Ribbon (Sonus) SBC 10.1 |
Avaya POM 4.0.2 |
|
10.1 | TSAPI 10.1 |
|
Oracle (Acme Packet) SBC 9.2 |
One of the following:
|
|
10.1 | TSAPI 10.1 |
|
Ribbon (Sonus) SBC 10.1 |
Avaya POM 4.0.2 |
|
10.1 | TSAPI 10.1 |
|
AudioCodes SBC 7.4 |
Avaya POM 4.0.2 |
CISCO Telephony Provider
Supported Cisco deployments:
PBX version (cucm) |
CUCM Interface |
ACD VERSION |
CTI INTERFACE |
Recording Method |
SBC Interface (Mandatory) |
Dialer interface (Optional) |
Link to Topic |
---|---|---|---|---|---|---|---|
14 |
JTAPI | Cisco UCCE 12.6 | UCCE CTI Server |
SIP Active (BiB) |
CUBE 15.6/17.09 |
UCCE Dialer | |
12.5 | |||||||
14 | JTAPI | None | None |
SIP Active (BiB) |
CUBE 15.6/17.09 |
UCCE Dialer | |
12.5 |
PBX version (cucm) |
CUCM Interface |
ACD VERSION |
CTI INTERFACE |
Recording Method |
SBC Interface (Mandatory) |
Dialer interface (Optional) |
Link to Topic |
---|---|---|---|---|---|---|---|
14 |
JTAPI | Cisco UCCE 12.6 | UCCE CTI Server |
SIP Active (NBR) |
|
UCCE Dialer | |
12.5 | |||||||
14 | JTAPI | None | None |
SIP Active (NBR) |
|
UCCE Dialer | |
12.5 |