所需权限：
Continuous Stream Transcriptionprovides transcription of conversation audio. It sends the transcription as a continuous stream throughout the interaction.
Add a Continuous Stream Transcription Profile
A transcription profile defines the transcription options you want to use, including the language to transcribe.
- 在 CXone 中单击应用程序选择器
并选择Other > Automation & AI > Transcription Hub > Continuous Stream. - Click Add Transcription Profile.
- Enter a Transcription Profile Name.To differentiate this profile from your other profiles, use a name that highlights what makes this profile different.For example, you could name the profile for its intended use, the provider, or the language of the profile.
- Under Select Provider, click the transcription provider to use.You can choose from Google Transcription or CXone Transcription.
- Click Next.
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On the Configuration page, complete the fields to define the transcription options for this profile.
Learn more about configurations for Google Transcription
Field Details Transcription Type Choose the Google Transcription account to use with this profile:
- Select CXone to use the account owned by NICE CXone.
- Select Your Account to use your organization's account.
JSON Service Account
The service account key for the Google Transcription account you're using:
- If you're using the NICE CXone account, use the key provided for you by your CXone 客户代表.
- If you're using your own account, use the key file you created and downloaded from your Google Cloud Console.
Copy and paste the entire contents of the key file into this field, including the curly braces surrounding the key.
The service account key is a JSON object similar to the following example:
{
"type": "service_account",
"project_id": "ic-demo2-aai-gcp",
"private_key_id": "sdv80sdf08ssd9sdf0sdf8sdfsdf90sdf8",
"private_key": "-----BEGIN PRIVATE KEY-----
nMIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQCzgrS8vp
<private key has been truncated for this example>
----END PRIVATE KEY-----\n",
"client_email": "your@client_email-gcp.iam.gserviceaccount.com",
"client_id": "123456789",
"auth_uri": "https://accounts.google.com/o/oauth2/auth",
"token_uri": "https://oauth2.googleapis.com/token",
"auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
"client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/dialogflow-dthjop%40ic-demo2-aai-gcp.iam.gserviceaccount.com"
}Language Code Select the language that you want this profile to transcribe. Model 选择您希望转录服务在转录音频时使用的机器学习模型。这些模型已经过训练，可以识别来自特定音频类型和来源的语音。并非所有语言都支持每个模型。请参阅 Google 文档以了解有关语言支持的更多信息。
可用选项为：
- 命令和搜索：当转录较短音频片段时使用，如命令或语音搜索。考虑改用 最新短。
- 默认：当音频不符合其他模式时使用。它可以转录任何类型的音频，但某些类型的结果可能质量较低。
- 最新长音：用于长格式内容，如即兴演讲或对话。
- 最新短音：用于几秒钟长的话语，如命令。考虑使用此模型取代命令和搜索。
- 电话呼叫：用于电话呼叫中的音频。
Use Enhanced Select this option to use the enhanced version of your selected Model.This is only an option if you are using the Phone Call model.This can help increase the accuracy of transcription.
The default is for this option to be disabled.Enabling this option increases the cost of transcription.
Interim Results Select this option if you want the transcript to show temporary results that are refined over time.The default is for this option to be disabled. Learn more about configurations for CXone Transcription
Field Details Language Code Select the language that you want this profile to transcribe.Currently the only available language is English. Enable Automatic Punctuation Click to enable this option if you want CXone Transcription to add punctuation marks such as commas and question marks to the transcription results.
The default is for this option to be disabled.
Interim Results Click to enable this option if you want the transcript to show temporary results that are refined over time.The default is for this option to be disabled. - Click Add.