필요한 권한:
Continuous Stream Transcription provides transcription of conversation audio. It sends the transcription as a continuous stream throughout the interaction.
Add a Continuous Stream Transcription Profile
A transcription profile defines the transcription options you want to use, including the language to transcribe.
- CXone에서 앱 선택기
를 클릭하고 선택합니다.Other > Automation & AI > Transcription Hub > Continuous Stream. - Click Add Transcription Profile.
- Enter a Transcription Profile Name. To differentiate this profile from your other profiles, use a name that highlights what makes this profile different. For example, you could name the profile for its intended use, the provider, or the language of the profile.
- Under Select Provider, click the transcription provider to use. You can choose from Google Transcription or CXone Transcription.
- Click Next.
-
On the Configuration page, complete the fields to define the transcription options for this profile.
Learn more about configurations for Google Transcription
Field Details Transcription Type Choose the Google Transcription account to use with this profile:
- Select CXone to use the account owned by NICE CXone.
- Select Your Account to use your organization's account.
JSON Service Account
The service account key for the Google Transcription account you're using:
- If you're using the NICE CXone account, use the key provided for you by your CXone 계정 담당자.
- If you're using your own account, use the key file you created and downloaded from your google Cloud Console.
Copy and paste the entire contents of the key file into this field, including the curly braces surrounding the key.
The service account key is a JSON object similar to the following example:
{
"type": "service_account",
"project_id": "ic-demo2-aai-gcp",
"private_key_id": "sdv80sdf08ssd9sdf0sdf8sdfsdf90sdf8",
"private_key": "-----BEGIN PRIVATE KEY-----
nMIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQCzgrS8vp
<private key has been truncated for this example>
----END PRIVATE KEY-----\n",
"client_email": "your@client_email-gcp.iam.gserviceaccount.com",
"client_id": "123456789",
"auth_uri": "https://accounts.google.com/o/oauth2/auth",
"token_uri": "https://oauth2.googleapis.com/token",
"auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
"client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/dialogflow-dthjop%40ic-demo2-aai-gcp.iam.gserviceaccount.com"
}Language Code Select the language that you want this profile to transcribe. Model 오디오를 기록할 때 대화 기록 서비스에서 사용하도록 할 기계 학습 모델을 선택합니다. 기계 학습 모델은 특정 오디오 유형과 소스 음성을 인식하도록 훈련되었습니다. 모든 언어에서 모든 모델을 지원하지는 않습니다. 언어 지원에 대한 정보는 Google 문서를 참조하십시오.
사용 가능한 옵션은 다음과 같습니다.
- 명령 및 검색: 명령 또는 음성 검색 등 짧은 오디오 클립을 전사하는 용도입니다. 최신 짧은 음성을 대신 사용해보십시오.
- 기본값: 오디오가 다른 모델에 맞지 않을 때 사용합니다. 모든 오디오 유형을 전사할 수 있지만 일부 유형에는 결과 품질이 낮을 수 있습니다.
- 최신 긴 음성: 자유 발화나 대화 등 긴 형식의 콘텐츠에 사용합니다.
- 최신 짧은 음성: 명령과 같이 몇 초간 지속되는 발화에 사용합니다. 명령 및 검색 대신 이 모델을 사용해보십시오.
- 전화 통화: 전화 통화 오디오를 전사하는 용도입니다.
Use Enhanced Select this option to use the enhanced version of your selected Model. This is only an option if you are using the Phone Call model. This can help increase the accuracy of transcription.
The default is for this option to be disabled. Enabling this option increases the cost of transcription.
Interim Results Select this option if you want the transcript to show temporary results that are refined over time. The default is for this option to be disabled. Learn more about configurations for CXone Transcription
Field Details Language Code Select the language that you want this profile to transcribe. Currently the only available language is English. Enable Automatic Punctuation Click to enable this option if you want CXone Transcription to add punctuation marks such as commas and question marks to the transcription results.
The default is for this option to be disabled.
Interim Results Click to enable this option if you want the transcript to show temporary results that are refined over time. The default is for this option to be disabled. - Click Add.