Manage Continuous Stream Transcription Profiles

必須の権限： 自動化とAI > 自動化とAIを起動 Studioスクリプトビュー、作成/編集

Continuous Stream Transcriptionprovides transcription of conversation audio. It sends the transcription as a continuous stream throughout the interaction.

Add a Continuous Stream Transcription Profile

A transcription profile defines the transcription options you want to use, including the language to transcribe.

  1. CXoneで、アプリセレクターをクリックして、選択しますOther > Automation & AI > Transcription Hub > Continuous Stream.
  2. Click Add Transcription Profile.
  3. Enter a Transcription Profile Name.To differentiate this profile from your other profiles, use a name that highlights what makes this profile different.For example, you could name the profile for its intended use, the provider, or the language of the profile.
  4. Under Select Provider, click the transcription provider to use.You can choose from Google Transcription or CXone Transcription.
  5. Click Next.

  6. On the Configuration page, complete the fields to define the transcription options for this profile.

    Field Details
    Transcription Type

    Choose the Google Transcription account to use with this profile:

    • Select CXone to use the account owned by NICE CXone.
    • Select Your Account to use your organization's account.

    JSON Service Account

    The service account key for the Google Transcription account you're using:

    • If you're using the NICE CXone account, use the key provided for you by your CXoneアカウント担当者.
    • If you're using your own account, use the key file you created and downloaded from your Google Cloud Console.

    Copy and paste the entire contents of the key file into this field, including the curly braces surrounding the key.

    The service account key is a JSON object similar to the following example:

    {

    "type": "service_account",
    "project_id": "ic-demo2-aai-gcp",
    "private_key_id": "sdv80sdf08ssd9sdf0sdf8sdfsdf90sdf8",
    "private_key": "-----BEGIN PRIVATE KEY-----
    nMIIEvgIBADANBgkqhkiG9w0BAQEFAASCBKgwggSkAgEAAoIBAQCzgrS8vp
    <private key has been truncated for this example>
    ----END PRIVATE KEY-----\n",
    "client_email": "your@client_email-gcp.iam.gserviceaccount.com",
    "client_id": "123456789",
    "auth_uri": "https://accounts.google.com/o/oauth2/auth",
    "token_uri": "https://oauth2.googleapis.com/token",
    "auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
    "client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/dialogflow-dthjop%40ic-demo2-aai-gcp.iam.gserviceaccount.com"
    }
    Language Code Select the language that you want this profile to transcribe.
    Model

    音声をトランスクリプトする際に使用するトランスクリプションサービスをl希望する機械学習モデルを選択します。これらのモデルは、特定のオーディオタイプとソースからの音声を認識するようにトレーニングされています。すべての言語がすべてのモデルをサポートしているわけではありません。言語の対応についての情報は、Googleのドキュメンテーションを参照してください。

    利用可能なオプションは次のとおりです：

    • コマンドと検索：コマンドや音声検索などの短いオーディオクリップを転写するときに使用します。代わりに、最新のショートを使用することもできます。
    • デフォルト：オーディオが他のモデルに適合しない場合に使用します。あらゆるタイプの音声を書き起こすことができますが、タイプによっては結果の品質が低下する場合があります。
    • 最新のロング：自発的な発話や会話などの長い形式のコンテンツで使用します。
    • 最新のショート：コマンドなど、発話が数秒のときに使用します。コマンドと検索の代わりにこのモデルを使用することもできます。
    • 通話：通話の音声を転写するためのものです。
    Use Enhanced

    Select this option to use the enhanced version of your selected Model.This is only an option if you are using the Phone Call model.This can help increase the accuracy of transcription.

    The default is for this option to be disabled.Enabling this option increases the cost of transcription.
    Interim Results Select this option if you want the transcript to show temporary results that are refined over time.The default is for this option to be disabled.For SalesForce Assist, do not enable this option.It requires the final utterance results.For Copilot for Agents, do not enable this option.It requires the final utterance results.
    Field Details
    Language Code Select the language that you want this profile to transcribe.Currently the only available language is English.
    Enable Automatic Punctuation

    Click to enable this option if you want CXone Transcription to add punctuation marks such as commas and question marks to the transcription results.

    The default is for this option to be disabled.
    Interim Results Click to enable this option if you want the transcript to show temporary results that are refined over time.The default is for this option to be disabled.
  7. Click Add.