Voice Agent Set for Digital Report
Required permissions: Data Download
The Voice Agent Set for Digital data download report shows which agents became Digital Experience digital agents during a given billing period. It shows the date during the billing period when an agent was assigned a digital skill. Digital skills include chat, email, SMS, and so on. If DateUpdatedToDigital shows the first day of the billing month, the agent may have been given a digital skill during a previous billing period.
This report is for use with Digital Experience. For more information about this product, ask your CXone Account Representative.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Columns
AgentID |
The unique ID of the agent. |
AgentName | The first and last name of the agent. |
BusinessUnitID |
The ID of the the agent belongs to. |
BUConfigForDigital |
Indicates that the |
AgentConfigForDigital |
Indicates that the agent was configured for Digital Engagement during the specified billing month (requires that you have Digital Experience. |
BillingMonth |
The first day of the billing month. |
DateUpdatedToDigital | The date during the specified billing month when the agent was updated with a digital skill. |