NLU Inbox
The NLU 该流程扩展了自然语言处理 (NLP),以根据它所理解的内容做出决定或采取行动。 inbox helps you manage your NLU data to improve the quality of your bot. It shows all new messages from customers in a single view, allowing you to make fast and precise improvements based on trends you notice in conversations.
-
在 CXone 中单击应用程序选择器
并选择机器人生成器.
- Click the bot you want to work with.
- Click NLU
in the left icon menu.
- On the Intents tab, click Inbox. A number indicator will show how many new messages there are.
- By default, the inbox displays all new messages. You can search messages, too. You can perform basic searches using natural language or you can write queries in a query language for more detailed results.
- After typing your query, click Manage Search
and enter a name for the search to save it for future use.
- After typing your query, click Manage Search
For each message, you can take the following actions to make improvements to your bot:
- Set the intent: Changes the assumed intent
联系人所说/输入内容背后的含义或目的;联系人想要沟通或完成的内容 for the message.
- Edit: Allows you to change the message as it displays in the inbox, but does not change it in the conversation. If you leave the inbox, the message loses the edits.
- Show in conversation
: Opens the message in the context of the conversation it came from.
- Delete: Removes the message from the inbox, but does not remove it from the conversation.
- Add to the intent
: Adds the message to the intent and removes the message from the inbox.
- Add entity
: Click on a specific word in a message, then click one of the following icons: Lookup, Regex, or Synonym. This creates an entity
在位于Interaction Analytics中的您的公司配置文件中定义的关键字或短语。与实体类型相关。可包括变体。 for that word.