Bots are often used to collect a few pieces of information from a customer. Using full stories
用于训练机器人根据意图和上下文进行交互处理 or rules 用于定义机器人对不随上下文变化的消息的响应。 for this type of conversation can be inconvenient. Forms simplify the process of filling slots to provide a smoother experience.
Akela notices that her bot is receiving multiple requests each day from customers wanting to change their address. This is not something her bot is currently set up to do, so customers were getting frustrated. Rather than write out a complete and entirely new story or rule to handle address changes, Akela decides to build a form, then create a rule for her bot to deliver the form. This simplifies the process for the bot and for customers.
You need to create a form, then activate it in a story or rule. Advanced configuration is required to handle more complex situations, like interruptions or specific database search queries.
Form-Based Bot Conversations
The bot uses intents 联系人所说/输入内容背后的含义或目的；联系人想要沟通或完成的内容 to determine when a form is needed. Once a form is triggered by an intent, the bot starts to ask questions to fill slots in that specific form. The bot continues to ask the questions until it fills all slots in that form. This is true even if something interrupts the conversation, such as a question from the customer. The bot will pause to answer the question, then return to the form loop to continue filling the slots.