Point of Contact – Expanded Report

Required permissions: Data Download

The Point of Contact – Expanded data download report displays information about the points of contacts you can access, including the default skillClosed and script of the PoC and the skill's associated campaignClosed, and media typeClosed.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Contact_Code

The unique, system-generated ID of the point of contact.

Contact

The point of contact value or description, such as the phone number or email address.

Desc

The label associated with the point of contact.

Default_Skill_No

The unique, system-generated ID of the skillClosed associated with the point of contact.

Skill_Name

The name of the point of contact's default skillClosed.

Campaign_No

The unique, system-generated ID of the campaign the point of contact's default skill belongs to.

Campaign_Name

The name of the campaignClosed the point of contact's default skill belongs to.

Media_No

The type of media used. The options include the following:

Media_Name

The media type or channelClosed of the point of contact.

Script_ID

The unique, system-generated ID associated with the script assigned to the point of contact.

Script_Name

The path and name of the script assigned to the point of contact.

Script_Date

The date and time the script assigned to the point of contact was last modified. It follows the format MM/DD/YYYY HH:MM, 24-hour time.