Digital Agent Set for Voice Report

Required permissions: Data Download

The Digital Agent Set for Voice data download report lets you see which Digital Experience digital agents were assigned at least one voice ACD skill during a given billing month. It lists all digital agents, indicating which ones also have a voice ACD skill. The report lists the date during the given billing period that each agent was assigned a voice ACD skill. When the date is the first day of the billing month, the agent may have originally been assigned a voice ACD skill during a previous month.

An example of the Digital Agent Set for Voice report.

This report is for use with Digital Experience. For more information about this product, ask your Account Representative.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Learn more about the fields in this step

Columns

AgentID	The unique ID of the agent.
AgentName	The first and last name of the agent.
BusinessUnitID	The ID of the the agent belongs to.
AgentConfigForVoice	Indicates whether the agent is currently assigned a voice ACD skill.
BillingMonth	The first day of the billing month.
DateUpdatedToVoice	The date the agent was given a voice skill. If the date is the first day of the billing month, the agent was updated on that date, or was updated with a voice skill in a previous billing month. No date means the agent does not have a voice skill.