Agent Timecard Report
Required permissions: Data Download
The Agent Timecard data download report shows information about agents' login sessions, including the login date/time, logout date/time, and the session duration.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Columns
Sequence_No |
The unique, system-generated ID of the agent login session. |
Agent_No |
The unique, system-generated ID of the agent |
Login_Date |
The date and time the agent logged in to the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 12-hour time. The time stamp is in your time zone. |
Logoff_Date |
The date and time the agent logged out of the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 24-hour time. The time stamp is in your time zone. |
Duration |
The duration of the login session in seconds. For example, a duration of 3600 means the agent was logged in for one hour. The system determines the session duration by adding the agent's total time spent on inbound and outbound contacts, in an unavailable state, and in an available state. |