NLU Inbox
The NLU Este proceso se expande en el procesamiento del lenguaje natural (NLP) para tomar decisiones o actuar en función de lo que entiende. inbox helps you manage your NLU data to improve the quality of your bot. It shows all new messages from customers in a single view, allowing you to make fast and precise improvements based on trends you notice in conversations.
-
En CXone, haga clic en el selector de aplicaciones
y seleccioneCreador de bots.
- Click the bot you want to work with.
- Click NLU
in the left icon menu.
- On the Intents tab, click Inbox. A number indicator will show how many new messages there are.
- By default, the inbox displays all new messages. You can search messages, too. You can perform basic searches using natural language or you can write queries in a query language for more detailed results.
- After typing your query, click Manage Search
and enter a name for the search to save it for future use.
- After typing your query, click Manage Search
For each message, you can take the following actions to make improvements to your bot:
- Set the intent: Changes the assumed intent
El significado o propósito detrás de lo que dice/escribe un contacto; lo que el contacto quiere comunicar o lograr for the message.
- Edit: Allows you to change the message as it displays in the inbox, but does not change it in the conversation. If you leave the inbox, the message loses the edits.
- Show in conversation
: Opens the message in the context of the conversation it came from.
- Delete: Removes the message from the inbox, but does not remove it from the conversation.
- Add to the intent
: Adds the message to the intent and removes the message from the inbox.
- Add entity
: Click on a specific word in a message, then click one of the following icons: Lookup, Regex, or Synonym. This creates an entity
Palabra clave o frase definida en el perfil de la empresa en Interaction Analytics. Relacionado con un tipo de entidad. Puede incluir variantes. for that word.