NLU Inbox

The NLU Este proceso se expande en el procesamiento del lenguaje natural (NLP) para tomar decisiones o actuar en función de lo que entiende. inbox helps you manage your NLU data to improve the quality of your bot. It shows all new messages from customers in a single view, allowing you to make fast and precise improvements based on trends you notice in conversations.

1. En CXone, haga clic en el selector de aplicaciones y seleccioneCreador de bots.

2. Click the bot you want to work with.
3. Click NLU in the left icon menu.
4. On the Intents tab, click Inbox. A number indicator will show how many new messages there are.
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5. By default, the inbox displays all new messages. You can search messages, too. You can perform basic searches using natural language or you can write queries in a query language for more detailed results.
   • After typing your query, click Manage Search and enter a name for the search to save it for future use.

For each message, you can take the following actions to make improvements to your bot:

• Set the intent: Changes the assumed intent El significado o propósito detrás de lo que dice/escribe un contacto; lo que el contacto quiere comunicar o lograr for the message.
• Edit: Allows you to change the message as it displays in the inbox, but does not change it in the conversation. If you leave the inbox, the message loses the edits.
• Show in conversation : Opens the message in the context of the conversation it came from.
• Delete: Removes the message from the inbox, but does not remove it from the conversation.
• Add to the intent : Adds the message to the intent and removes the message from the inbox.
• Add entity : Click on a specific word in a message, then click one of the following icons: Lookup, Regex, or Synonym. This creates an entity Palabra clave o frase definida en el perfil de la empresa en Interaction Analytics. Relacionado con un tipo de entidad. Puede incluir variantes. for that word.