Import and Export
Creador de bots allows you to import or export certain data about your bot.
Use cases for import functionality:
- Migrate from another bot building platform
- Add your own NLU
Este proceso se expande en el procesamiento del lenguaje natural (NLP) para tomar decisiones o actuar en función de lo que entiende. data sets
Use cases for export functionality:
- Duplicate or backup the bot in the same account
- Copy the bot into a different account
- Export past conversations to run analytics in a third-party tool
Import and export functionality is located in Preferences and can be used with training data, conversations, or full bot configuration.
Training Data
Import | Export | File Types |
---|---|---|
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XSLX |
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En CXone, haga clic en el selector de aplicaciones
y seleccioneCreador de bots.
- Click the bot you want to work with.
- Click Preferences
in the left icon menu.
- On the Import & Export tab, click Training Data.
- To import:
- Click Browse Files, then locate the file you need.
- Click Import.
- In the History section, you can view logs detailing each past import.
- To export, click Export to .XSLX.
Conversations
Import | Export | File Types |
---|---|---|
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JSON via REST API |
You can export conversation data in JSON through a REST API. This allows you to put your past conversations through analytics or other third-party processes, then return and make improvements to your bot.
-
En CXone, haga clic en el selector de aplicaciones
y seleccioneCreador de bots.
- Click the bot you want to work with.
- Click Preferences
in the left icon menu.
- On the Import & Export tab, click Conversations.
-
In a separate browser tab, open the Get Conversations API documentation. This is where you can get an example API request to modify for your own use.
-
Select the language you're writing in from the Language drop-down.
-
Click Copy
in the Example Request window.
-
Paste the example request into your code.
-
Go back to the Creador de bots tab and copy the Token.
-
Paste the token into your code to replace "YOUR TOKEN HERE" in the example request.
Bot Configuration
Import | Export | File Types |
---|---|---|
|
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YAML |
Importing a bot can help with bot duplication or migrating to a different account or tenant. Exporting a bot allows it to be used as a backup. If using as a backup, you should export on a regular basis to keep it up-to-date.
You can import a bot from the same page where you create a new bot.
To export your bot:
-
En CXone, haga clic en el selector de aplicaciones
y seleccioneCreador de bots.
- Click the bot you want to work with.
- Click Preferences
in the left icon menu.
- On the Import & Export tab, click Bot Configuration.
- Click Export to .yaml.