Connectivity Requirements

This page allows you to find the specific domains (FQDNs), IP addresses, ports, and protocols that you need to allow during the implementation of CXone Mpower. A list of additional requirements for implementation are available. Check this list to ensure you have all the information you need.

An alternative to using this page is to follow the Discover Connectivity Requirements online help wizard.

  1. Expand each selector on the right side of this page and make selections relevant to your contact center:
    • Ports and Protocols by CXone Mpower Application—Select the applications that your contact center uses, such as Admin, ACD, Email, MAX, and Studio.
    • Domain Names and IP Addresses by Cluster—Select your contact center's cluster. If you don't know your organization's cluster, contact your Account Representative.
    • IP Voice by Phone Number—Select the phone number relevant to your region.
  2. Copy the results from the sections below.

Types of clusters:

  • Commercial: The standard CXone environment.
  • FedRAMP: NICE CXone has received authorization from a government agency sponsor, Army Medical Command (MEDCOM), to operate within the Federal Risk and Authorization Management Program (FedRAMP) market space. This significant endorsement signifies that the NICE CXone FedRAMP environment meets the stringent risk management and security requirements mandated for federal agencies. As a result, NICE CXone offers its premier CXone omnichannel tenant experience tailored specifically for government contact centers.
    The FedRAMP CXone environment is designed as an isolated operational boundary that upholds a significantly higher security standard compared to the commercial environment. This dedicated environment is completely separate from usual operations and employs the most advanced operational processes and security standards available. The FedRAMP environment is fortified with critical security features that include continuous monitoring, controlled access, thorough review processes, and adherence to industry best practices.
    As an integral part of the FedRAMP accreditation process, the FedRAMP environment is subject to a rigorous series of monitoring and review protocols, conducted by both internal teams and external auditors. This ensures that all aspects of the environment are consistently evaluated for compliance and security integrity. Furthermore, access to this highly secured environment is restricted, and the flow of data into and out of the FedRAMP environment is meticulously controlled to prevent unauthorized access and data breaches.
  • Sovereign: A sovereign cloud is a cloud computing environment designed to comply with the legal and regulatory requirements of a specific country or region. This type of cloud ensures that data residency, privacy, and operational compliance are maintained according to local laws and policies. The most common features of a sovereign cloud are that data is stored within specific geographic boundaries, limiting data access, data privacy and security.

Ports and Protocols by Application

Learn more about ports and protocols in CXone Mpower.

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Domain Names and IP Addresses by Cluster

Learn more about domain names and IP addresses in CXone Mpower.

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IP Voice by Phone Number

Learn more about IP addresses and VoIP in CXone Mpower.

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