The Insights section of Bot Builder provides detailed reporting and real-time analytics on how your bot is performing in customer interactions. This can show you where your bot needs improvement and how to improve the overall customer experience.
Insights includes the following:
- Dashboard: Provides real-time data on customer conversations and messages.
- Journeys: Provides detailed analytics on the flow of intents during your customers conversations.
- Conversations: Displays all conversations you have not reviewed. You can search, tag, or create training data from these real conversations.