The Admin application helps you to create and manage your employees easily.
Using Admin, you can:
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Set employee's availability preferences to schedule an employee's work shifts.
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Organize employees into scheduling units. See Scheduling Units.
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Define WEM skills relevant to the business, and associate the employees with those skills. See WEM Skills.
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Create groups to combine employees into logical units. See Groups.
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Invite employees to activate their accounts in your organization.
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Upload and download records such as of employees, teams, team assignments, and skill assignment. See Bulk Upload Records.
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Manage your recordings. See CXone Recording.
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Define the interactions to record. See Recording Policies.
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Enrich your interaction metadata using custom fields. See Business Data.