The Admin application lets you manage general components of your CXone Mpower system. The key areas are employees, tenant
High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.-level settings and security, storage options, and recordings.
Using Admin, you can do common tasks like:
-
Set up employees:
-
Organize employees into groups, teams, and scheduling units.
-
Simplify employee scheduling with WEM Skills.
-
-
Manage multiple employees, teams, and other entities at one time with bulk upload and download.
-
Set up divisions in your CXone Mpower system.
-
Manage how interactions are recorded with recording policies.
-
Manage general settings about your tenant.
-
Manage security and data access using roles, views, login authenticators, and access keys.
-
Store and export your data with Cloud Storage and Data Share.