Business Unit

The business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment is your organizational grouping. If your organization is large or if you're a NICE CXone partner, you may have more than one business unit. You can modify the business unit to change your global environment settings. NICE CXone uses your business unit to manage your technical support and billing. The business unit is organized into multiple tabs:

Tab	Description
Details	Enables you to manage global settings for products and features in CXone. From the Details tab, you can: Manage your general contact center settings, such as the global caller ID and start day of the week. Manage your global outbound dialer (Personal Connection) settings. Switch to static delivery or dynamic delivery. Modify your Proactive Email server information. Customize your agents' MAX experience, including setting a maximum number of parties in a conference, specifying which version of MAX your agents to use, and configuring custom workspaces for your agents to use while handling contacts. The Client Connector solution has been deprecated. The related setting on the Details tab can be safely disregarded. Manage your Studio script settings, including the number of past versions to store and whether a script locks when someone edits it.
Usage	Displays your usage settings. To modify your usage or reallocate your storage for different purposes, contact your CXone Account Representative.
Custom Fields	ACD user profiles come with five generic fields that you can use for your own purposes. Modify your business unit settings to give these fields names that reflect the information you want them to store. These custom fields are different from the ones you can use in calling lists or in Digital Experience.
Accepted Extensions	Enables you to specify which file extensions are allowed as email attachments in the agent application.
Time Zones	Manages the supported time zones in your business unit. When you add a time zone to the list of those that are allowed for dialing, the dialer can attempt to dial contacts in those time zones with Personal Connection Proactive Voice or Proactive SMS.
CXone Attendant	If your organization uses CXone Attendant, you can configure options for all CXone Attendant users.