Business Unit Settings

The Business Units page in ACD allows you to configure settings that affect your entire NiCE CXone system. The business unit High-level organizational grouping used to manage technical support, billing, and global settings for your NiCE CXone system. is your organizational grouping. If your organization is large or if you're a NiCE CXone partner, you may have more than one business unit. You can modify the business unit to change your global environment settings. NiCE CXone uses your business unit to manage your technical support and billing.

The Business Unit page is organized into multiple tabs, which are described in the following table:

Tab	Description
Details	Enables you to manage global settings for products and features in NiCE CXone. From the Details tab, you can: Manage your general contact center settings, such as the global caller ID and start day of the week. Manage your global outbound dialer (Personal Connection) settings. Switch to static delivery or dynamic delivery. Modify your Proactive Email server information. Customize your agents' MAX experience, including setting a maximum number of parties in a conference, specifying which version of MAX your agents to use, and configuring custom workspaces for your agents to use while handling contacts. Customize your agents' Agent Workspace (Agent) application experience, including which version of Agent Workspace (Agent) you want as the default in your business unit. The Client Connector solution has been deprecated. The related setting on the Details tab can be safely disregarded. Manage your Studio script settings, including the number of past versions to store and whether a script locks when someone edits it.
Usage	Displays your allocations (ports) and usage limits (stations, users, concurrent agents). To modify your usage or reallocate your storage for different purposes, contact your account representative.
Custom Fields	ACD user profiles come with five generic fields that you can use for your own purposes. Modify the labels for these fields so they reflect the information you want them to store. These custom fields are different from the ones you can use in calling lists or for digital interactions.
Accepted Extensions	Enables you to specify which file extensions are allowed as email attachments in the agent application. These settings do not define attachment types allowed for digital Any channel, contact, or skill associated with Digital Experience (DX). email channels.
Time Zones	Manages the supported time zones for your business unit. When you add a time zone to the list of those that are allowed for dialing, the dialer can attempt to dial contacts in those time zones with Personal Connection Proactive Voice or Proactive SMS.
Attendant	If your organization uses Attendant, you can configure options for all Attendant users.