Stop
This help page is for Desktop Studio. This information is also available for CXone Studio.
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Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. The contact remains in the state it was in prior to the Stop action. The only way to release a Stop action is to trigger an event such as Stop is commonly used as a placeholder for branching events when the script has stopped running logic. Do not use this action if you need to terminate the script. |
Supported Script Types
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Generic |
Chat | Phone | Voicemail | Work Item | SMS | Digital |
Comparison of Similar Actions
The following actions have similar functions, but with some key differences:
- Discard: Terminates an email script.
- End: Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
- End a Contact: Terminates the active contact. Does not terminate the current script.
- EndText: Terminates an SMS workflow that doesn't include a Regagent action (for digital Any channel, contact, or skill associated with Digital Experience. channels only).
- EndWi: Terminates a work item with a cause code. Does not terminate the current script.
- Exit: Terminates a chat session and disconnects the chat contact.
- Hangup: Terminates a phone script.
- Return: Terminates a subscript and returns control to the originating script.
Do not use the Stop action to end a script. It does not terminate the script and leaves contacts running. This has a negative impact on the CXone servers.
Properties
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Branches
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