This help page is for Desktop Studio. This information is also available for CXone Studio.
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Terminates an active voice call in a phone script. If executed while the interaction is with an agent, it hangs up on the contact. |
Dependencies
- Hangup terminates the phone script and all related phone calls.
- If an outbound call has not connected, use the END action; any outbound calls that have been connected should use Hangup.
- If the Hangup action is executed and an Onrelease event action is present, CXone hangs up on the caller and the script jump to the OnRelease action.
Supported Script Types
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Comparison of Similar Actions
The following actions have similar functions, but with some key differences:
- Discard: Terminates an email script.
- End: Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
- End a Contact: Terminates the active contact. Does not terminate the current script.
- EndText: Terminates an SMS workflow that doesn't include a Regagent action (for digital
Any channel, contact, or skill associated with Digital Experience. channels only). - EndWi: Terminates a work item with a cause code. Does not terminate the current script.
- Exit: Terminates a chat session and disconnects the chat contact.
- Hangup: Terminates a phone script.
- Return: Terminates a subscript and returns control to the originating script.
Do not use the Stop action to end a script. It does not terminate the script and leaves contacts running. This has a negative impact on the CXone servers.
Properties
None
Branches
None. This is a terminating action, so no branches are required.
Script Example
This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.
In this simple example, the script is triggered, a message plays, and when the message is done, the script hangs up the call.
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