CXone Interactions Hub is a centralized application designed to streamline contact center compliance and risk management. By leveraging analytics and automated workflows, it identifies and mitigates compliance violations. It also elevates the overall customer experience:
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Unified Interaction Management: The Interactions Hub seamlessly integrates audio and digital channels, providing a unified solution for both CXone native recording and migrated calls.
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Adherence to Regulatory Standards: Staying compliant becomes crucial as regulations evolve. Interactions Hub provides the tools and options to assist adherence to these standards, safeguarding both your organization and your customers.
Applications in the Interactions Hub include:
- Data Policies: The Data Policies application is within the Interactions Hub. It allows you to identify risks and apply policies to large volumes of audio interactions, including native CXone calls.
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Interactions Search: The Interactions Search application lets you find CXone interactions and play them back. You can also search and review migrated Interactions if you have the Migrated Interactions Upload license.