Data Policies is an AI-driven application that makes contact center compliance and risk management more efficient. The application supports audio interactions from Recording, AppLink, Multi-ACD (Open), and migrated calls.
The application serves two main functions:
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It proactively identifies risks that are unique to the customer. These risks are found in their interactions and related data.
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It suggests steps to either mitigate these risks or to create data policies that match the company’s needs.
Before getting started with Data Policies, you may want to check out the CXone Mpower - Interactions Hub Data Policies: Getting Started 
training through the NICE Dojo platform.
Data Policies is available if you have the Data Policies feature license. What you can do in the Data Policies application depends on the Data Policies permissions assigned.