逐輪次轉錄 provides real-time, self-service speech-to-text
亦稱 STT，此流程會將語音轉換為文字。 transcription. It's for use when you need audio transcription from a conversation to be broken into segments based on each party's turns in the conversation. It's ideal for use with virtual agents 代替真人客服專員處理客戶互動的軟體應用程式。.
逐輪次轉錄 transcribes a conversation one utterance at a time and sends it in real time to the destination application. This allows applications such as virtual agents to analyze each utterance separately and as a whole and respond appropriately.
In addition to speech from virtual agent conversations, 逐輪次轉錄 can use speech from sources such as voicemails or IVRs 自動電話選單，允許呼叫者透過語音命令或按鍵輸入或二者進行互動，以獲取資訊、路由至呼入語音通話或二者兼有。. You can use these transcriptions for things such as updating contact records or confirming the contact's responses to an IVR.
CXone逐輪次轉錄 uses Google Transcription Service. It supports transcription in multiple languages.
CXone supports another type of transcription. Continuous Stream Transcription provides a continuous stream of transcription. It doesn't break the conversation into segments.
Uses of 逐輪次轉錄
You can use 逐輪次轉錄 any time you need the transcription of a conversation sent utterance by utterance.
You can use 逐輪次轉錄 to enable a text-only virtual agent to handle voice interactions. This allows you to use a text virtual agent to handle voice interactions. 逐輪次轉錄 captures and transcribes the contact's voice audio, then passes it to the text virtual agent. This option requires custom scripting.
For voice virtual agents that are natively supported in 虛擬客服專員中心, 逐輪次轉錄 is built into the integration process. The only thing you need to do to use 逐輪次轉錄 is complete the integration process for your virtual agent.
Hint Phrases
例如，如果您知道指令碼處理聯絡人詢問帳戶相關問題的互動，您可以新增諸如email address、mailing address、credit card、cancel my account 和 phone number 之類的術語。
When you use 逐輪次轉錄 with virtual agents, you must supply hint phrases in custom payload. The Cloud Transcribe action isn't included virtual agent scripts, so the hintPhrases property isn't used.
Supported Languages
Each transcription provider offers a different set of languages. Because the selection of languages can change at any time, to see the most up to date list of supported languages, you can:
- Check the online help for Google Transcription Service
. - Look at the 逐輪次轉錄 page in Transcription Hub in the CXone 平台.
Some languages in Google Transcription Service support the Google enhanced model for speech recognition. A Use Enhanced option appears under the Language drop-down list in the transcription profile when the selected language supports this option.