Turn-by-Turn Transcriptie provides real-time, self-service speech-to-text
Ook wel STT of transcriptie genoemd: een proces om gesproken taal om te zetten in tekst. transcription. It's for use when you need audio transcription from a conversation to be broken into segments based on each party's turns in the conversation. It's ideal for use with virtual agents Een softwareapplicatie die klantinteracties afhandelt in plaats van een live (menselijke) agent..
Turn-by-Turn Transcriptie transcribes a conversation one utterance at a time and sends it in real time to the destination application. This allows applications such as virtual agents to analyze each utterance separately and as a whole and respond appropriately.
In addition to speech from virtual agent conversations, Turn-by-Turn Transcriptie can use speech from sources such as voicemails or IVRs Interactive Voice Response: een telefoonmenu waarmee bellers via telefoontoetsen en/of gesproken opdrachten keuzes kunnen maken en/of informatie kunnen invoeren.. You can use these transcriptions for things such as updating contact records or confirming the contact's responses to an IVR.
CXoneTurn-by-Turn Transcriptie uses Google transcriptie Service. It supports transcription in multiple languages.
CXone supports another type of transcription. Continuous Stream Transcription provides a continuous stream of transcription. It doesn't break the conversation into segments.
Uses of Turn-by-Turn Transcriptie
You can use Turn-by-Turn Transcriptie any time you need the transcription of a conversation sent utterance by utterance.
You can use Turn-by-Turn Transcriptie to enable a text-only virtual agent to handle voice interactions. This allows you to use a text virtual agent to handle voice interactions. Turn-by-Turn Transcriptie captures and transcribes the contact's voice audio, then passes it to the text virtual agent. This option requires custom scripting.
For voice virtual agents that are natively supported in Virtuele Agent Hub, Turn-by-Turn Transcriptie is built into the integration process. The only thing you need to do to use Turn-by-Turn Transcriptie is complete the integration process for your virtual agent.
Hint Phrases
Als u bijvoorbeeld weet dat een script interacties afhandelt waarbij bellers vragen over hun rekening stellen, kunt u termen toevoegen zoals email address, mailing address, credit card, cancel my account en phone number.
When you use Turn-by-Turn Transcriptie with virtual agents, you must supply hint phrases in custom payload. The Cloud Transcribe action isn't included virtual agent scripts, so the hintPhrases property isn't used.
Supported Languages
Each transcription provider offers a different set of languages. Because the selection of languages can change at any time, to see the most up to date list of supported languages, you can:
- Check the online help for Google transcriptie Service
. - Look at the Turn-by-Turn Transcriptie page in Transcription Hub in the CXone platform.
Some languages in Google Transcription Service support the Google enhanced model for speech recognition. A Use Enhanced option appears under the Language drop-down list in the transcription profile when the selected language supports this option.