List of Skills Expanded Report
Required permissions: Data Download
The List of Skills Expanded data download report displays information about all skills you can view, including whether the skill is active or inactive, the campaign
and media type
associated with the skill, the skill's SLA, and the last modification date and time. It is similar to the List of Skills Report but contains an expanded list of skill attributes.
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Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Columns
Skill_No |
The unique, system-generated ID of the skill |
Skill_Name |
The name of the skill |
Campaign_No |
The unique, system-generated ID of the campaign |
Campaign_Name |
The name of the campaign |
Media_Type |
The type of media used. The options include the following: |
SLA_Seconds |
The maximum number of seconds a contact should wait in the queue before being delivered to an agent with this skill |
SLA_Percent |
The target percentage of contacts who should be delivered to an agent within the SLA_Seconds limit. |
Mod_DateTime |
The date and time the |
Status |
Whether the |
Outbound_Skill |
An integer indicated whether the skill |