Zug-um-Zug-Transkription

Zug-um-Zug-Transkription provides real-time, self-service speech-to-textGeschlossen Dieses Verfahren, auch STT genannt, wandelt gesprochene Sprache in Text um. transcription. It's for use when you need audio transcription from a conversation to be broken into segments based on each party's turns in the conversation. It's ideal for use with virtual agentsGeschlossen Eine Softwareanwendung, die Kundeninteraktionen anstelle eines Live-Mitarbeiters abwickelt..

Zug-um-Zug-Transkription transcribes a conversation one utterance at a time and sends it in real time to the destination application. This allows applications such as virtual agents to analyze each utterance separately and as a whole and respond appropriately.

In addition to speech from virtual agent conversations, Zug-um-Zug-Transkription can use speech from sources such as voicemails or IVRsGeschlossen Automatisiertes Telefonmenü, das es Anrufern ermöglicht, durch Sprachbefehle, Tasteneingaben oder beides zu interagieren, um Informationen zu erhalten, einen eingehenden Sprachanruf weiterzuleiten oder beides.. You can use these transcriptions for things such as updating contact records or confirming the contact's responses to an IVR.

CXoneZug-um-Zug-Transkription uses Google Transkription Service. It supports transcription in multiple languages.

The Transcription Profiles page, where you can add a new profile or manage your existing profiles.

CXone supports another type of transcription. Continuous Stream Transcription provides a continuous stream of transcription. It doesn't break the conversation into segments.

Uses of Zug-um-Zug-Transkription

You can use Zug-um-Zug-Transkription any time you need the transcription of a conversation sent utterance by utterance.

You can use Zug-um-Zug-Transkription to enable a text-only virtual agent to handle voice interactions. This allows you to use a text virtual agent to handle voice interactions. Zug-um-Zug-Transkription captures and transcribes the contact's voice audio, then passes it to the text virtual agent. This option requires custom scripting.

For voice virtual agents that are natively supported in Virtueller Agenten-Hub, Zug-um-Zug-Transkription is built into the integration process. The only thing you need to do to use Zug-um-Zug-Transkription is complete the integration process for your virtual agent.

Hint Phrases

Bei Verwendung der Cloud Transcribe-Aktion können Sie Hinweisphrasen angeben. Dabei handelt es sich um Wörter oder Wortfolgen, mit denen die Genauigkeit der Transkription verbessert wird. Wenn während des Transkriptionsvorgangs Unsicherheit über ein bestimmtes Wort oder einen bestimmten Satz besteht, können Hinweissätze dem Dienst helfen, die richtigen Wörter zu bestimmen.

Wenn ein Skript beispielsweise Interaktionen verarbeitet, bei denen Kontakte Fragen zu einem Konto stellen, können Sie die folgenden Begriffe hinzufügen: email address, mailing address, credit card, cancel my account und phone number.

When you use Zug-um-Zug-Transkription with virtual agents, you must supply hint phrases in custom payload. The Cloud Transcribe action isn't included virtual agent scripts, so the hintPhrases property isn't used.

Supported Languages

Each transcription provider offers a different set of languages. Because the selection of languages can change at any time, to see the most up to date list of supported languages, you can:

Some languages in Google Transcription Service support the Google enhanced model for speech recognition. A Use Enhanced option appears under the Language drop-down list in the transcription profile when the selected language supports this option.