The information on this help page applies to both CXone Studio and Desktop Studio.
You can integrate yoursupported CRM application with CXone Agent, CXone Agent Embedded, CXone Agent for Microsoft Teams, or CXone Agent Integrated. The integration process requires custom scripting, which includes some snippets.
You can learn about the scripting necessary to set up these integrations in the CRM integration online help. The scripting instructions are broken out by which version of CXone Agent and which CRM you're using:
- CXone Agent
- CXone Agent Embedded
- CXone Agent for Microsoft Teams
- CXone Agent Integrated