Audit reports allow you to view general activities across your CXone Mpower system. For example, you could view all of the user name changes that occurred during a specific time period. You could also track file state changes, such as a file moving from active storage to long-term storage.
See each report for the permissions you need enabled to use it. Access the reports from Reporting > Prebuilt Reports.
The data for these reports is refreshed every hour.
For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for BI Reports.
|
Report |
Description |
|---|---|
| Activity Audit Report | Displays a breakdown of actions performed in different CXone Mpower applications, such as log ins and log outs. |
| Change Audit Report | Displays the details of changes made to CXone Mpower existing entities or values, for example, if you change an account's username. |