Activity Audit Report

The Activity Audit report displays general activities across your CXone system. For example, you could view all of the username changes that occurred during a specific time period. You could also track evaluation form changes, such as being activated, deactivated, or deleted.

Clarissa Dalloway is an analyst for Classics Inc. She wants to see when Interaction Analytics users viewed chat interactions in the month of May. Clarissa selects Interaction Analytics as the Application in the report prompt. She defines the Time Period as May 1st to May 31st and runs the report. Then she clicks the Entity filter and selects Chat. And she sets the Activity filter to Interaction Viewed. The table automatically updates to show all the times chat interactions were viewed in May. The information includes when the activity happened and who viewed the interactions.

Errors currently occur in the Activity Audit report and Change Audit report when the Time Period is set to more than the Last 7 days. We are working on a permanent solution, but to avoid issues in the meantime, we recommend you do not run the report for longer than the Last 7 days.

Data in this Report

The Activity Audit report has multiple columns that present data attributes and details for activities performed in CXone applications. You can right-click any column in the report to sort the data, drill-down, or adjust the display.

Field Details
Event Time (UTC)

The date and UTC time at which the activity event occurred.

The displayed time is when the event occurred according to UTC+0. The time is not shown in your chosen time zone or the entity's time zone. For example, suppose your tenant's time zone is UTC +2 and you looked at a login event for a user whose time zone is UTC +1. If Event Time displays 7:00 AM, then the event occurred at 8:00 AM for the user and 9:00 AM for your tenant.

Event ID

The unique ID that CXone assigned to the event.

Triggered By The CXone component that initiated the event. This could be a user or a system automation.
Entity The item that experienced the event. For example, Entity is User for a user login or logout.
Instance The unique ID associated with the Entity. For example, if the entity is a user, Instance is the unique ID used internally by CXone to refer to the user.
Activity The type of event that occurred. For example, Activity is login or logout for a user log in or log out event.
Outcome Whether the event completed successfully. The value is either SUCCESS or FAILURE.

The CXone application in which the event occurred.

Comments Any notes associated with the event.

Report Filters

You can make selections from the following drop-downs to filter the data that displays in the report.


The CXone products for which you want to view activity. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to the selections you made in the review prompt. The initial value for this filter is the value for Application that you set in the report prompt. You can track events in one or all of the following applications:

  • Analytics (Interaction Analytics)

  • CXone Screen Monitor (ScreenAgent)

  • CXone Dashboard

  • Data Request Registry

  • Extract Data APIs

  • Recording

  • Recording Policies

  • QM (CXone Quality Management)

  • Search

  • STORAGE (Cloud Storage Services)

  • Supervisor

  • Tenant Management

  • Tenant Meta Data Manager

  • UserHub (Admin)

  • Webapp Player

  • WFM (Workforce Management)


The item that experienced an activity event. These are things like widgets, configurable fields, or pages in the application. If an entity has not experienced an event during the time period you have set, it will not appear as a filter option in the report. The options available depend on the Application you select.


The type of event that occurred. These can include things like changing a password or creating a new user. If an activity has not occurred during the time period you have set, it will not appear as a filter option in the report. The options available depend on the Application and Entity you select.

Click the drop-downs below to see all possible Entity and Activity combinations for each application.


Check the boxes next to the report columns that you want to display in the report table. Available options are listed above in the Data in this Report section.