Activity Audit Report
Required permissions: Report Viewer, Activity Audit Report Access
Required employee attributes: Can View BI Reports, Evaluations By Team
The Activity Audit report displays general activities across your CXone system. For example, you could view all of the username changes that occurred during a specific time period. You could also track evaluation form changes, such as being activated, deactivated, or deleted.
This report is an advanced Business Intelligence (BI) report. BI reports allow you to perform actions such as drilling down to more details or grouping and exporting data.
The data for this report refreshes every hour. Date and time are displayed in UTC (GMT time zone).
To access and run this report:
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Select the report you would like to run from the list.
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Complete the report prompt. The available steps and options will vary for each report.
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Click Run.
Note that you cannot use Re-Prompt to make changes to the parameters of this report. There is no report prompt because it includes data for all skills by default. You can filter the report data to change what displays.
For most reports, you can filter the report data using a variety of parameters. You cannot use filters to change certain parameters you selected on the report prompt. However, you can use Re-Prompt to change the parameters of the report.
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To change report parameters click Re-Prompt .
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Edit the parameters you want to change. For example, if you want to change the time period you selected before, set Time Period to the new desired range.
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When you are finished changing the report parameters, click Run.
Clarissa Dalloway is an analyst for Classics Inc. She wants to see when Interaction Analytics users viewed chat interactions in the month of May. Clarissa selects Interaction Analytics as the Application in the report prompt. She defines the Time Period as May 1st to May 31st and runs the report. Then she clicks the Entity filter and selects Chat. And she sets the Activity filter to Interaction Viewed. The table automatically updates to show all the times chat interactions were viewed in May. The information includes when the activity happened and who viewed the interactions.
Errors currently occur in the Activity Audit report and Change Audit report when the Time Period is set to more than the Last 7 days. We are working on a permanent solution, but to avoid issues in the meantime, we recommend you do not run the report for longer than the Last 7 days.
Data in this Report
The Activity Audit report has multiple columns that present data attributes and details for activities performed in CXone applications. You can right-click any column in the report to sort the data, drill-down, or adjust the display.
Field | Details |
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Event Time (UTC) |
The date and UTC time at which the activity event occurred. The displayed time is when the event occurred according to UTC+0. The time is not shown in your chosen time zone or the entity's time zone. For example, suppose your tenant's time zone is UTC +2 and you looked at a login event for a user whose time zone is UTC +1. If Event Time displays 7:00 AM, then the event occurred at 8:00 AM for the user and 9:00 AM for your tenant. |
Event ID |
The unique ID that CXone assigned to the event. |
Triggered By | The CXone component that initiated the event. This could be a user or a system automation. |
Entity | The item that experienced the event. For example, Entity is User for a user login or logout. |
Instance | The unique ID associated with the Entity. For example, if the entity is a user, Instance is the unique ID used internally by CXone to refer to the user. |
Activity | The type of event that occurred. For example, Activity is login or logout for a user log in or log out event. |
Outcome | Whether the event completed successfully. The value is either SUCCESS or FAILURE. |
Application |
The CXone application in which the event occurred. |
Comments | Any notes associated with the event. |
Report Filters
You can make selections from the following drop-downs to filter the data that displays in the report.
Application
The CXone products for which you want to view activity. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to the selections you made in the review prompt. The initial value for this filter is the value for Application that you set in the report prompt. You can track events in one or all of the following applications:
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Analytics (Interaction Analytics)
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CXone Screen Monitor (ScreenAgent)
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CXone Dashboard
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Data Request Registry
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Extract Data APIs
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Recording
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Recording Policies
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QM (CXone Quality Management)
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Search
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STORAGE (Cloud Storage Services)
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Supervisor
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Tenant Management
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Tenant Meta Data Manager
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UserHub (Admin)
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Webapp Player
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WFM (Workforce Management)
Entity
The item that experienced an activity event. These are things like widgets, configurable fields, or pages in the application. If an entity has not experienced an event during the time period you have set, it will not appear as a filter option in the report. The options available depend on the Application you select.
Activity
The type of event that occurred. These can include things like changing a password or creating a new user. If an activity has not occurred during the time period you have set, it will not appear as a filter option in the report. The options available depend on the Application and Entity you select.
Click the drop-downs below to see all possible Entity and Activity combinations for each application.
Entity |
available Activities |
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Chat |
Interaction Viewed |
Company Profile |
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Corrections |
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Custom Sentiment |
|
|
Interaction Viewed |
Facebook Messenger |
Interaction Viewed |
Google Bus. Messages |
Interaction Viewed |
Line Messaging |
Interaction Viewed |
Ignored Phrases |
|
Interaction metadata |
Export |
Interaction Text |
Export |
SMS |
Interaction Viewed |
Voice |
Interaction Viewed |
Slack |
Interaction Viewed |
Teams |
Interaction Viewed |
X (formerly known as Twitter) |
Interaction Viewed |
Viber |
Interaction Viewed |
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Interaction Viewed |
Entity |
available Activities |
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Realtime screen monitoring |
|
Entity |
available Activities |
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Dashboard |
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Widget |
|
Entity |
available Activities |
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COMPUTE |
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DATAFLOW |
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DESTINATION |
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TERMINAL |
|
Entity |
available Activities |
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qm-questions |
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qm-workflows |
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recording-interaction-metadata |
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SM-01 |
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wfm-payroll |
|
Entity |
available Activities |
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Evaluation Entity |
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Evaluation Form |
|
Quality Plan |
|
Entity |
available Activities |
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Business data |
|
Business Data-Segments |
|
Entity |
available Activities |
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Do not record policies |
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Policies Configurations |
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Recording Settings |
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The only Entity available is Search. The following activities are available:
Delete recordings
Search contact
Search contacts query
Search query
Share contact
Share interaction
Entity |
available Activities |
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CXone SF account |
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Network Policy |
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Reset Password |
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Share |
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Storage Integration |
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Entity |
available Activities |
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Alert |
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Journey |
|
Entity |
available Activities |
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AdvanceLifecycleRule |
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BulkExtractOrDelete |
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CreateLitigation |
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CustomStorageConfiguration |
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DispositionFlag |
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FileRetrievalJob |
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LifecycleRule |
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LitigationFlag |
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MaxRulesConfiguration | UpdateMaxRulesLimit |
Media_File |
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MRS_Rule |
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MRS_Settings | PutMRSSettings |
SEACredentials |
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Entity |
available Activities |
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Agent contact |
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User |
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Entity |
available Activities |
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BrandingProfile |
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Tenant |
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The only Entity available is AccountSettings. The only Activity available is updateTenantProperty.
Entity |
available Activities |
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AccessKey |
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AuthenticationUser | |
BulkUploadDownloadEntity |
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Group |
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GroupAuditable |
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Heirarchy |
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HierarchyNode |
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LoginAuthenticator |
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Role |
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Team |
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User |
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View |
|
Entity |
Available Activities |
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Annotation |
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Apple Messages for Business |
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Apple Messages for Business with screen recording |
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Custom |
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Chat |
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Chat with screen recording |
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Custom with screen recording |
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|
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Email with screen recording |
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Facebook Messenger |
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Facebook Messenger with screen recording |
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Interaction Data (ALL) | Playback |
Interaction Data (CHAT) | Playback |
Interaction Data (EMAIL) | Playback |
Interaction Data (VOICE ONLY) | Playback |
Interaction Data (VOICE AND SCREEN) | Playback |
LINE Messaging |
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LINE Messaging with screen recording |
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Microsoft Teams |
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Microsoft Teams with screen recording |
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Playback unavailable |
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Recorded statement |
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Screen Recording |
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Slack |
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Slack with screen recording |
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SMS |
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SMS with screen recording |
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Telegram Messenger |
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Telegram Messenger with screen recording |
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X (formerly known as Twitter) Direct Messages |
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X (formerly known as Twitter) Direct Messages with screen recording |
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Viber Messenger |
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Viber Messenger with screen recording |
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Voice & screen recording |
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Voice & screen recording, Work item with screen recording |
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Voice recording |
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|
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WeChat with screen recording |
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|
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WhatsApp with screen recording |
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Work item with screen recording |
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Entity |
available Activities |
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Time-Off Settings |
Edited |
Time-Off Rule |
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Employee Allotment |
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Columns
Check the boxes next to the report columns that you want to display in the report table. Available options are listed above in the Data in this Report section.