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This page lists the ports and their associated protocols that NiCE CXone requires. The ports you need to open or allow in your network depend on the applications your organization uses. To discover this information for your organization:
- Select each application your contact center uses in the checklist on the right side of the page.
- Copy the information that appears at the bottom of this page.
- If you don't already have the full list of applications, contact your account representative.
To stay on top of changes to connectivity-related pages, NiCE CXone recommends using a service that monitors the pages and notifies you of changes.
Selected information appears below this sentence.
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- HTTP Port 80 - Optional and required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- FTP Port 21 - Optional and required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
App-specific FQDNs for Workflows
- US
- 52.40.200.248
- 52.39.10.61
- 52.26.59.155
- EU
- 108.129.66.83
- 54.73.116.155
- 63.33.233.130
- APAC
- 3.105.252.6
- 54.79.191.214
- 3.24.148.13
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
App-specific FQDNs for Workflows
- US
- 52.40.200.248
- 52.39.10.61
- 52.26.59.155
- EU
- 108.129.66.83
- 54.73.116.155
- 63.33.233.130
- APAC
- 3.105.252.6
- 54.79.191.214
- 3.24.148.13
Protocols and Ports
- HTTPS Port 443
- Port 5061 for SBC TLS (Inbound and Outbound)
Direction
- Outbound
App-specific FQDNs for Workflows
- US
- 52.40.200.248
- 52.39.10.61
- 52.26.59.155
- 52.8.7.130
- 18.144.153.142
- EU
- 108.129.66.83
- 54.73.116.155
- 63.33.233.130
- 34.240.67.242
- 52.214.96.183
- 34.248.20.218
- APAC
- 3.105.252.6
- 54.79.191.214
- 3.24.148.13
- 13.238.151.247
- 52.63.118.146
- 13.238.47.241
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
App-specific FQDNs for Workflows
- US
- 52.40.200.248
- 52.39.10.61
- 52.26.59.155
- 52.8.7.130
- 18.144.153.142
- EU
- 108.129.66.83
- 54.73.116.155
- 63.33.233.130
- 34.240.67.242
- 52.214.96.183
- 34.248.20.218
- APAC
- 3.105.252.6
- 54.79.191.214
- 3.24.148.13
- 13.238.151.247
- 52.63.118.146
- 13.238.47.241
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
App-specific FQDNs for Workflows
- US
- 52.40.200.248
- 52.39.10.61
- 52.26.59.155
- 52.8.7.130
- 18.144.153.142
- EU
- 108.129.66.83
- 54.73.116.155
- 63.33.233.130
- 34.240.67.242
- 52.214.96.183
- 34.248.20.218
- APAC
- 3.105.252.6
- 54.79.191.214
- 3.24.148.13
- 13.238.151.247
- 52.63.118.146
- 13.238.47.241
Protocols and Ports
For the Multi-Region BCP interface in the Admin application:
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- SMTP Port 25
Direction
- Inbound/Outbound
The System Email page provides a comprehensive explanation of all types of NiCE CXone email, including the email ACD channel, NiCE CXone emails for reports and password resets, and so forth. It also provides any IPs that you may want to add to your email server allow list and SPF
Sender Policy Framework. Email authentication standard to protect senders and recipients from fraud. Provides your DNS a public list of senders approved to send email from your domain. records.
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- UDP Ports 1024-65535
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- SIP Ports 5060,5061
- IP Voice Hardphone and Softphone must be permitted to SIP register destination ports 5060 and 5061 to the NiCE CXone SBC. This traffic is initiated from a local customer network and sent to NiCE CXone.
- UDP Port 123 - Used for clock synchronization, NTP (Hardphone only)
- RTP, SRTP Ports 1024-65535
- Audio (SRTP, RTP) ports are dynamically assigned from the entire range of UDP ports.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443 and HTTP Port 80 - Optional for this product and are required only if the scripts make requests back to tenant resources and the protocols used.
- FTP Port 21 and SFTP Port 22 - Optional for this product and are required only if the scripts make requests back to tenant resources and the protocols used.
Direction
- Inbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
-
Avaya AES TSAPI: TCP Ports 450, 453 (for Avaya 10.2 secured connections), 1050-1081
Ports 1050-1081 and 453 (for Avaya 10.2 secured connections) are configurable and can be modified. Port 450 is fixed and cannot be configured.
-
Avaya AES DMCC: TCP Ports 4721-4722
These ports are configurable and can be modified.
-
Cisco CG (UCCE): Configured TCP Ports for all CTI servers
These ports are configurable and must be set by the customer during installation. There is no default setting.
-
Cisco UCCX: TCP Port 12028
This port is fixed and cannot be configured.
-
Cisco JTAPI (CUCM): TCP Port 2748
This port is fixed and cannot be configured.
-
Genesys T-Lib: All ports allowed.
-
SIP: TCP Port 5061; mTLS on TCP: 5065
These ports are fixed and cannot be configured.
-
SRTP: UDP Ports 6000-65531
These ports are fixed and cannot be configured.
Direction
-
SRTP: Outbound only (from customer SBC or Avaya Media Server to NiCE CXone SBC)
-
All others: Inbound and Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS (TCP) Port 443
- UDP Port 443 or 3478
- This port is required for WebRTC for NAT traversal (for screen monitoring) and must be open for outbound traffic according to your region.
-
Internal Port 31322 on the agent's computer for communication between ScreenAgent and the Softphone client. Not required when using OS Login.
Direction
- Inbound/Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- UDP/TCP Port 5060
- UDP Ports 1024-65535
The NiCE CXone RTP stream will source from a wide port range to support multiple simultaneous calls. You will need manage your own source port range for RTP as negotiated in the SIP/SDP setup.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Screen Monitoring
Voice Monitoring (Multi-ACD/Engagement Hub)
Protocols and Ports:
-
HTTPS/WSS Port 443 and Port 10081 – SIP over WebSocket signaling, from the Supervisor browser to the WebRTC SBC.
-
Ephemeral UDP range 6000–65531 – WebRTC media (SRTP/DTLS) RTP audio streams, from the Supervisor browser to the WebRTC SBC.
Direction
-
SIP over WebSocket (signaling): Outbound
-
UDP media (SRTP/DTLS): Inbound
App-specific FQDNs and IP Addresses by Region:
AU1
-
52.65.163.37
-
webrtc-macd-au1.nicecxone.com
CA1
-
3.98.238.171
-
webrtc-macd-ca1.nicecxone.com
EU1
-
3.122.185.129
-
webrtc-macd-eu1.nicecxone.com
UK1
-
13.40.251.93
-
webrtc-macd-uk1.nicecxone.com
NA1
-
52.41.18.231
-
webrtc-macd-na1.nicecxone.com
JP1
-
52.197.22.179
-
webrtc-macd-jp1.nicecxone.com
JO1
-
13.208.54.64
-
webrtc-macd-jo1.nicecxone.com
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- UDP Ports 1024-65535
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
Direction
- Outbound
Protocols and Ports
- HTTPS Port 443
- Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
- Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
- Outbound