FQDNs and IP Addresses by Cluster

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FQDNs and IPs for Voice >>

This page lists the FQDNs and their associated IP address blocks that CXone Mpower requires based on the cluster where your CXone Mpower system is located. To discover the information for your organization: 

  1. Select your cluster name in the checklist on the right side of the page.
  2. Copy the information that appears at the bottom of this page.
  3. If you don't know your cluster name, contact your Account Representative.
  • Commercial: The standard CXone environment.
  • FedRAMP: NICE CXone has received authorization from a government agency sponsor, Army Medical Command (MEDCOM), to operate within the Federal Risk and Authorization Management Program (FedRAMP) market space. This significant endorsement signifies that the NICE CXone FedRAMP environment meets the stringent risk management and security requirements mandated for federal agencies. As a result, NICE CXone offers its premier CXone omnichannel tenant experience tailored specifically for government contact centers.
    The FedRAMP CXone environment is designed as an isolated operational boundary that upholds a significantly higher security standard compared to the commercial environment. This dedicated environment is completely separate from usual operations and employs the most advanced operational processes and security standards available. The FedRAMP environment is fortified with critical security features that include continuous monitoring, controlled access, thorough review processes, and adherence to industry best practices.
    As an integral part of the FedRAMP accreditation process, the FedRAMP environment is subject to a rigorous series of monitoring and review protocols, conducted by both internal teams and external auditors. This ensures that all aspects of the environment are consistently evaluated for compliance and security integrity. Furthermore, access to this highly secured environment is restricted, and the flow of data into and out of the FedRAMP environment is meticulously controlled to prevent unauthorized access and data breaches.
  • Sovereign: A sovereign cloud is a cloud computing environment designed to comply with the legal and regulatory requirements of a specific country or region. This type of cloud ensures that data residency, privacy, and operational compliance are maintained according to local laws and policies. The most common features of a sovereign cloud are that data is stored within specific geographic boundaries, limiting data access, data privacy and security.

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