My Zone For QM Managers

As a Manager, you can use My Zone to monitor the QM activity in your organization.

  • Performance Monitoring lets you review and analyze the performance of your agents, and generate evaluation reports.

You can also perform calibrations and view calibration details in the Calibrations page.

In the Coaching page, you can view any coaching packages that were sent to you by your manager. Coaching packages and Coaching sessions are intended to help you improve a specific skill set.

In the Self Assessments page, you can view the results of your agents' self assessments.