My Zone For QM Managers

As a Manager, you can use My Zone to monitor the QM activity in your organization.

• Evaluator Assignments
  • Plans Monitoring lets you view the status of your Quality Plans and the related evaluations.
  • Manage Evaluations lets you to see the list of all the evaluations initiated through Quality Planner or manual assignment.

• Performance Monitoring lets you review and analyze the performance of your agents, and generate evaluation reports.

You can also perform calibrations and view calibration details in the Calibrations page.

• Calibrate a form to validate the accuracy and usability of the form.
• Calibrate an evaluation to make sure the evaluation has been performed properly.

In the Coaching page, you can view any coaching packages that were sent to you by your manager. Coaching packages and Coaching sessions are intended to help you improve a specific skill set.

In the Self Assessments page, you can view the results of your agents' self assessments.