In this category, the widgets use the Performance Management Next Generation application to help supervisors and managers understand and improve agent performance. They allow supervisors to create gamification campaigns to motivate and engage agents to improve their performance. You can drag and drop the widget or double-click on the widget to add them to your dashboard. You can also use the settings to add your filters to see the data.
You cannot see these widgets if you do not have the license for Performance Management Next Generation.
Games Widget
As an agent, the Games Widget shows your active and recently completed games. It helps you keep track of your progress and shows your current game rankings. You can see your gaming milestones, which give you a clear picture of completed and upcoming achievements. It also helps you reach your game goals by providing updates on your current and past games and your progress towards set objectives.
Supervisors can create different types of games like leaderboards, progress bars, game boards, for example, bingo, bullseye.
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Games motivate agents by allowing them to earn virtual coins and badges when they achieve milestones or targets for configured metrics.
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Agents can view their current rank or position, progress, and the potential rewards they can earn by hovering over the user-interface elements in the game.
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Games refresh every 5 minutes to show updated progress and rankings.
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Ended games are displayed for 2 weeks before being removed.
Permissions and licenses
This widget is only available for organizations with the Performance Management Next Generation license.
You must have these permissions:
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Performance Management (New) > Dashboard Widgets > Games: On
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Dashboard > Dashboards: View
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Dashboard > Dashboards: Edit (optional)
If you cannot access the widget or Dashboard, check with your administrator. The administrator can find these permissions in CXone Mpower. Go to Admin > Security Settings > Roles and Permissions and select the role.
Click Options 
and then Settings on the widget to Refresh, or Duplicate the widget.
Challenges Widget
The Challenges Widget provides a comprehensive view of active, upcoming, and concluded challenges. It is a functional tool that allows you to issue challenges to colleagues. Additionally, it has the capability to accept incoming challenges. This widget is designed to help you efficiently manage and monitor all challenge activities.
Supervisors can create time-bound challenges for agents, and agents can view and participate in active challenges from the dashboard.
Permissions and licenses
This widget is only available for organizations with the Performance Management Next Generation license.
You must have these permissions:
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Performance Management (New) > Dashboard Widgets > Challenges:On
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Dashboard > Dashboards: View
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Dashboard > Dashboards: Edit (optional)
If you cannot access the widget or Dashboard, check with your administrator. The administrator can find these permissions in CXone Mpower. Go to Admin > Security Settings > Roles and Permissions and select the role.
Click Options and then Settings on the widget to Refresh, or Duplicate the widget.