Coaching Metrics

This page provides you details of the Coaching metrics available in the Metric widgets. By clicking on the Learn More dropdown, you can access additional details on each metric, including its calculation, filters, supported channels, metric type, and metric direction.

Assigned Sessions

The Assigned Sessions metric counts the number of coaching assigned to an agent.

Owned Sessions

The Owned Sessions metric displays the number of coaching sessions you are part of. This includes sessions where you are assigned as the coach, as well as sessions that you have initiated yourself.