AI Agents (Cognigy) Virtual Agent

NiCE AI Agents (Cognigy) provides advanced conversational AI and automation solutions that enable businesses to deliver seamless, personalized customer experiences across voice and chat channels. It integrates with CX platforms to enhance self-service, improve agent efficiency, and support scalable, AI-driven interactions.

• Setup AI Agents (Cognigy) Text Bot in Virtual Agent Hub

• Set up a AI Agents (Cognigy) Voice Bot

• NiCE CXone-Provided TTS and STT Vendors in AI Agents (Cognigy)

• Add Adaptive Card in AI Agents (Cognigy) for Virtual Agent Hub and NiCE CXone DX Chat

• Native Nodes

• AI Agents (Cognigy) Signal and TMS API Extension to Escalate or End Voice Interactions

• Enable AI Agents (Cognigy) Application and SSO Access

AI Agents (Cognigy) uses NiCE telco as the default voice carrier.