CXone Bot Builder supports integrations with databases and third-party systems, as well as other CXone applications. There are two types of integrations:
- Native: Native integrations allow you to use other CXone applications with your bot, such as CXone Expert or Studio. There are also native integrations with third-party products that are already integrated with CXone, such as Salesforce.
- Custom: You can set up a custom integration using APIs
APIs allow you to automate certain functionality by connecting your CXone system with other software your organization uses.. This allows you to use your own database or third-party applications with your bot.
Native Integrations
Native integrations are set up and managed in the Skill Store. When you add the skill to your bot, the required scripts, stories, rules, fallback, intents, and so on are automatically added to the bot's configurations. Additional modification and configuration is required to complete the integration of the application with your bot. The steps required vary based on the application you want to use. The following integrations are available:
- CXone Expert
- CXone Suite
- CXone Digital Experience
CXone Feedback Management
- CXone Studio
- Enlighten Autopilot Knowledge
- Salesforce
Custom Integrations
Custom integrations using APIs APIs allow you to automate certain functionality by connecting your CXone system with other software your organization uses. are set up and managed in the Integrations > APIs tab in Bot Builder.
Bot Builder supports script integrations on the Integrations > Scripts tab. This allows you to create custom scripts using JavaScript. For example, you can create custom bot response actions.
