CXone Bot Builder supports integrations with any system, web service, or application that you have access to and want to use with your bot. There are two types of integrations:
- Scripting: Write scripts with JavaScript to create custom behaviors for your bot. These are created and managed on the Integrations > Scripts tab.
- API: Connect to web services via API. These integrations are set up and managed on the Integrations > APIs tab in Bot Builder.
Both kinds of integrations allow you to create custom bot actions. Bot actions define what your bot does when responding to a contact's utterance
What a contact says or types.. To use your integration with your bot, add a custom bot action to a bot response when working with dialogues Bot stories and rules in CXone Bot Builder..
Integrations with CXone Applications
You can use other CXone applications with your bot, such as CXone Expert and Feedback Management. To set up these integrations, download the appropriate bot skill from the Skill Store.
Each skill in the Skill Store has a page of documentation about how to set up and configure the integration.
Bot Builder API
Bot Builder has a REST API you can use to extract conversation data from your bot. This allows you to export conversation data to perform analytics or other third-party processes.