You must have appropriate permissions to see the navigation for the Roles & Permissions feature. If your organization isn't configured for CXone Mpower Engagement Manager, you won't see these permissions.
For more information, see Roles.
EM permission are only necessary for IEX WFM Integrated customers.
Program Manager Permissions
Programs
Allows users to view and manage the rules in the Program Manager page in EM. The view permission allows users to see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions. The manage permission allows users to create, edit, delete, and deactivate entries for a feature or page.
Setup
Allows users to view and manage agent data groups. This permission is only available for IEX WFM Integrated.
Absence Request
Allows users to view and manage absence templates. Available only for IEX WFM Integrated.
Mobile
Access
You can turn this permission on or off. By turning this permission on, you allow agents access to the agent mobile app.
Schedule
You can turn this permission on or off. By turning this permission on, you allow agents to view their schedules in the agent mobile app.
Push Notifications
You can turn this permission on or off. By turning this permission on, you allow agents access to push notifications in the agent mobile app.
Absence Request
You can turn this permission on or off. By turning this permission on, you allow agents to request absence from the agent mobile app. This permission is only available for IEX WFM Integrated.