Copilot for Agents is an agent assist
Software application that provides context-specific help to the agent. application that works with the Agent suite of agent applications. The Copilot for Agents Config section of Admin is where you can configure Copilot for Agents profiles in your CXone Mpower system.
You can learn more about Copilot for Agents or about setting it up. You can also learn more about agent assist applications and the general process of working with agent assist integrations.