Ontransfer

Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. When you trace a script in Studio, you will see the Ontransfer event trigger when the contact is transferred. For example, when the agent clicks Transfer in the agent application.

Dependencies

• Ontransfer is an event action.
• Ontransfer is not triggered by the Blindxfer action. Instead, Blindxfer triggers an Onrelease event action.
• There can be only one Ontransfer event in a script.
• When working with digital scripts, use the ONASSIGNMENT action to handle agent-to-agent transfers.

Supported Script Types

Generic	Chat	Phone	Voicemail	Work Item

Properties

None

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.